Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Merchants Automotive Group - Service Center
Hooksett, NH
138 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
138 Reviews of Merchants Automotive Group - Service Center
Sort by
February 25, 2024
The service my wife and I received while purchasing 2 vehicles was beyond expectations... Cory was amazing to work with and very efficient... Fantastic company to work with when looking for a good reliab vehicles was beyond expectations... Cory was amazing to work with and very efficient... Fantastic company to work with when looking for a good reliable car!!! Thank you so much!!! More
by cspanos25
Verified CustomerEmployees Worked With
Cory Normand
February 25, 2024
Michael ckols excellent for merchants he helped me with everything we were out of there with a bmw in 1 hour everything we were out of there with a bmw in 1 hour More
by johnnytamayo9
Employees Worked With
Other Employees :
Timothy Randlett
February 24, 2024
Typical corporate company that only cares about making a sale . Bought a van for $34,000.00 . I picked it up in New Hampshire checked it out quick and drove home . When I first spoke to Jeff he said it t sale . Bought a van for $34,000.00 . I picked it up in New Hampshire checked it out quick and drove home . When I first spoke to Jeff he said it takes them 3 weeks to prepare a vehicle to be sold. He said they go through the van meticulously to make sure everything is in tip top shape . This is not the case , they just wiped the dashboard down with some rags and call it a day . While I was at the dealership I found a few things wrong . I found a missing rooftop light and the mirror was missing . I asked the salesman Jeff about it and he got me a new light that I had to install myself and told me there isn’t mirrors on these because they don’t have windows . I looked around the van and found the rear view tucked away up top with about 500 candy wrappers leaves and other trash . On my way home I realized one of the windows makes a horrible noise when rolled down , the driver side window is missing weather stripping , and the ceiling of the van was dirty as xxxx when I put light to it . There are fingerprints and smudges all over it . I emailed my concerns to Jeff a day or two after buying the vehicle and he said he would call me . Few weeks later and still not call. I’m not one of those annoying customers who’s going to keep calling I just won’t ever recommend or use these people every again as my business grows . I’m already looking for more vans elsewhere . Thanks for the call back Jeff More
by JoelGrispiHVAC
Employees Worked With
February 19, 2024
My car dealer was very nice and helpful and I'm happy with my new vehicle. with my new vehicle. More
by brianaegancarz
Employees Worked With
February 16, 2024
I got the car I saw online and was pleased the service I received. The sails department answered all my questions and very happy with my purchase received. The sails department answered all my questions and very happy with my purchase More
by darlene011760
February 14, 2024
overall excellent experience! ! very professional group of individuals not my first time here. I highly recommend them. ! very professional group of individuals not my first time here. I highly recommend them. More
by cjper0123
February 13, 2024
We have the best sale rep Lisa Petrucelli! ! We only deal with merchants for our vechiles! ! We only deal with merchants for our vechiles! More
by UNICORN1129
Employees Worked With
January 25, 2024
I purchased the van and it took three months to have Merchant "prepare" the van so I could pick it up. Merchant "prepare" the van so I could pick it up. More
by bditgen
Employees Worked With
Other Employees :
Chuck Wolfe, Timothy Randlett, Josh Gagnon
January 24, 2024
Working with Lisa and Logan was an absolute pleasure! They made the process from start to finish seamless! I was able to ask questions, get appropriate estimates of payment amounts, and work within my bu They made the process from start to finish seamless! I was able to ask questions, get appropriate estimates of payment amounts, and work within my budget! I would recommend the team at Merchants to anyone considering buying a pre-owned vehicle! More
by Jen
January 22, 2024
They were absolutely amazing! They took Care of every question or concern that I had! Thank you so much for a smooth purchase! They took Care of every question or concern that I had! Thank you so much for a smooth purchase! More
by stcyr5
