Mercedes-Benz of West Covina

Just bought my first Mercedes C250 Sport Sedan from Penske. Thanks to Tina Barela, the entire process was quick and smooth! I got a great deal from Tina who was very friendly and professional. I high Penske. Thanks to Tina Barela, the entire process was quick and smooth! I got a great deal from Tina who was very friendly and professional. I highly recommend Tina to anyone who's looking for a new Mercedes. More

Tina is very responsive in emails and getting back to me on pricing and information about the vehicle (even after her work hours). She gave me a great deal on the 2012 C250 sport sedan and even took a step on pricing and information about the vehicle (even after her work hours). She gave me a great deal on the 2012 C250 sport sedan and even took a step further to look for more incentives offered by MB. I got out of there in less than 2 hrs with all documents signed. The process was the fastest ever compare to the previous buying experiences from other dealers (this is the seventh car that I've got). The key thing that I want to stress again is her responsiveness on all communication. Definitely contact her if you are interested in purchasing a MB. More

I must say my visit to Penske Mercedes was a great. Tina Barela was not only very friendly but a great help. I will be referring all the friends and family to Tina. Barela was not only very friendly but a great help. I will be referring all the friends and family to Tina. More

We had a good experience at Penske Mercedes-Benz of West Covina. We initially contacted Jim Lynch who coordinated with Joe to put us in touch with Tina Barela. We worked with her on the purchase of a new Covina. We initially contacted Jim Lynch who coordinated with Joe to put us in touch with Tina Barela. We worked with her on the purchase of a new vehicle. She was personable, professional, and answered all of our questions. We plan to refer family and friends to her. We are very happy with our new car and the experience we had at this dealership. More

This is my second car Mercedes-Benz with Penske dealership The most confortable office and professional sales dealership to worked with.Thanks to Tina Barela dealership The most confortable office and professional sales dealership to worked with.Thanks to Tina Barela More

David Truong was very helpful in that he took the time to show us the various vehicles and options available. He wasn't pushy and gave us time to consider and think about the purchase. When it was time for show us the various vehicles and options available. He wasn't pushy and gave us time to consider and think about the purchase. When it was time for price negotiation, Fadi was very straight forward; he gave me his best haggle free pricing. I bought the car because it was such a great price that he gave me there's no point in further negotiation. When it was time to pick up the vehicle, Stacie had all the finance paperwork in order and we came in to look it over and sign; quick and easy. She even had the car already detailed and pulled up to a lighted area so we can look at the car to make sure we were completely satisfied with it. And they even gave gifts from their parts department. More

In the last 5 days I went to 5 different car dealers. The visit to this MB dealer in west covina was a nightmare. They keept me outside for 45min. on the CA sun without even offering me to go inside for the visit to this MB dealer in west covina was a nightmare. They keept me outside for 45min. on the CA sun without even offering me to go inside for the time they talk to their manager about the price. If I had a tie around my neck most likely I would be helped little more and most likely they would offer me the coffe like they did in Ford car dealer in Cerritos, CA. This jis ust a pure MB arrogance. Never more Mercedes in my life More

I had a fantastic experience at Penske Mercedes after being mistreated at Keyes Mercedes. The GM here is fantastic and my salesman, Steve Shaw, was a gem. Customer service is so important and I truly f being mistreated at Keyes Mercedes. The GM here is fantastic and my salesman, Steve Shaw, was a gem. Customer service is so important and I truly felt that from everyone I came in contact with there. This was the first time I actually enjoyed buying a new car. Do yourself a favor and make the trek if you don't live in the area. You won't regret it. More

Louis (VIP Manager) and Sophia (Assistant) were very professional, friendly, and thorough. They made my car purchase experience so nice. Sophia showed me everything about the car and Louis and the credi professional, friendly, and thorough. They made my car purchase experience so nice. Sophia showed me everything about the car and Louis and the credit department worked quickly and did everything they could think of for my husband and I. We are very happy with the dealership and my awesome new Mercedez! More

Just cannot get any beter then Tina Barela, Fadi Hijazi,Desiree Torres and Marcus. Waht a staff, honest,completely helpful. I recommend this dealer to all my friends and clients. Hijazi,Desiree Torres and Marcus. Waht a staff, honest,completely helpful. I recommend this dealer to all my friends and clients. More