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Mercedes-Benz of West Covina
West Covina, CA
1,476 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,476 reviews
January 15, 2026
Good, responsive Internet sales person. Flexibility to meet my unusual delivery needs. Good price for vehicle and it arrived in excellent condition. Happy customer. . Flexibility to meet my unusual delivery needs. Good price for vehicle and it arrived in excellent condition. Happy customer. . More
by raweil
Verified Customer
January 14, 2026
The dealership failed in its attention to detail. The car was "detailed" with a dirty cloth, leaving smears and dirt spots on the window mirrors, dashboard and HUD. During delivery prep empty plast The car was "detailed" with a dirty cloth, leaving smears and dirt spots on the window mirrors, dashboard and HUD. During delivery prep empty plastic bags were left in the truck, and the "AMG" gas cap was not installed. I have bought several Mercedes and this was the worst buying experience. More
by ccimino0
Employees Worked With
Diana
January 14, 2026
No issue with service representative; however, waiting for my car was extremely slow and cumbersome. Toyota dealership has faster service than here. Also, never seen a Benz dealership provide Toyotas as r for my car was extremely slow and cumbersome. Toyota dealership has faster service than here. Also, never seen a Benz dealership provide Toyotas as rentals, it was quite shocking. Even BMW offers BMWs as rental cars More
by Anon
Employees Worked With
James
January 12, 2026
I drove the car in for a A2 service the lady called me and told me it’s free and also we need to service the recall By the time I got there, it was not free. I was told as $700 plus.And my A2 service war and told me it’s free and also we need to service the recall By the time I got there, it was not free. I was told as $700 plus.And my A2 service warranty was expired Went to the cashier to pick up my key just like the cashier just want to throw me the key the whole process. I think we only Exchange two words with no smile. Awful experience. The only thing is good. It was the coffee and a car wash not even that clean. More
by Michael Wu
Employees Worked With
