Mercedes-Benz of St Clair Shores

Poor communiction from Tim in sales I tried to buy a 2015 S550 via email. I live in WI and dealership in MI! After initial contact with Tim in sales on a Thursday, , it was like pullin I tried to buy a 2015 S550 via email. I live in WI and dealership in MI! After initial contact with Tim in sales on a Thursday, , it was like pulling teeth to get Tim to stay in contact. I let him know if he moved the process along I could make the purchase on Saturday. I am 64 and purchase a car every year or two and he the most non-responsive sales person ever. Unreal. Be careful More

tried to run me in circles about what they did NOT do! I placed my car in the care of St clair shores dealership only for them to BLOW my Intake manifold (worth $1400) & have no claim on excepting the blam I placed my car in the care of St clair shores dealership only for them to BLOW my Intake manifold (worth $1400) & have no claim on excepting the blame. I also paid for a diagnosis & new key only to be re diagnosed at another Mercedes dealership & did not EVEN NEED Part NOR key that they diagnosed me with! When I called into talk to Idris S. he was no help what so ever nor did he try to get to the bottom of the problem or provide any customer service in trying to pin point this Major issue! More

As bad as it gets Being new to the area, MBoSCS was my closest dealership. After two visits to have a repair remedied, I got my R Class back with filthy seats from acc Being new to the area, MBoSCS was my closest dealership. After two visits to have a repair remedied, I got my R Class back with filthy seats from accessing the battery, after two visits, the problem I experienced was actually worse following their shoddy workmanship. The radio was blaring music from some unknown station when I started the car. Idiots! Sales and Service people scamper away when you arrive. A woman in line in front of me spoke of waiting 20 minutes for a Service Advisor to appear..................I now drive considerably farther, to Bloomfield Hills Benz. Bloomfield Hills is excellent in all regards. I wouldn't have MBoSCS clean my windshield in the future. Stay away! More

worst service experience my sprinter Van was dropped of for check engine light they ended up hitting it after I dropped it off in the back the made a dent and damaged the brak my sprinter Van was dropped of for check engine light they ended up hitting it after I dropped it off in the back the made a dent and damaged the brake light they replaced the light and left the dent and the scratch they just used some paint didn't math the Van has Been there almost two weeks and it's still not finished every day they say it's gone be ready tomorrow nothing yet. More

You are going to like what you see Anyone coming into this dealership is going to recieve nothing but the finest professionism from its sales staff to to its management. I would recome Anyone coming into this dealership is going to recieve nothing but the finest professionism from its sales staff to to its management. I would recomend anyone looking for a fine automobile like a Mercedes to take a trip over to Mercedes Benz of St. Clair Shores and you'll know what service with a smile truly is. Robert Lewis More

Loving my First Mercedes Benz Lease my first MERCEDES BENZ, my all around service from Anthony Wade was excellent, he was not only professional but very courtesy. They even gave me Lease my first MERCEDES BENZ, my all around service from Anthony Wade was excellent, he was not only professional but very courtesy. They even gave me long stem roses. How sweet. I was very pleased and would recommend friend and family to visit this location. Thanks Again Anthony Loving My Benz More

FIRST BENZ THIS IS MY FIRST MERCEDES BENZ, NOT MY FIRST NEW CAR AND SERVICE WAS ALL AROUND GREAT. I WAS VERY PLEASE AND WOULD RECOMMEND TO OTHER THIS IS MY FIRST MERCEDES BENZ, NOT MY FIRST NEW CAR AND SERVICE WAS ALL AROUND GREAT. I WAS VERY PLEASE AND WOULD RECOMMEND TO OTHER More

The Mercedes Benz of St Clair Shores dealership was very inviting and stocked with a wonderful selection of vehicles. The salesman, Mr. Kimiko Clark who sold me my 2014 Mercedes Benz E350 on February 15, 2 inviting and stocked with a wonderful selection of vehicles. The salesman, Mr. Kimiko Clark who sold me my 2014 Mercedes Benz E350 on February 15, 2014 was very courteous, knowledgeable and professional. Mr. Clark's hospitality, patience and meticulous nature in explaining all of the features and capabilities of the vehicle confirmed my decision to purchase it. The entire staff to include the service department made me feel very comfortable and provided Excellent VIP service! Great Experience, Beautiful Car, Amazing Staff and Dealership! Kudos!!! More

This is the 2nd car that I bought from Dewey Sims at MB - SCS. He is a really nice guy and took care of my needs, again. SCS. He is a really nice guy and took care of my needs, again. More