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Mercedes-Benz of Springfield

Chicopee, MA

Overview
Reviews
Vehicles
4.7
64 Reviews
Call Dealership (413) 624-4100

295 Burnett Road

Chicopee, MA

01020

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Showing 64 reviews

January 04, 2019

Excellent service and sales rep I worked with an excellent sales rep named Dave V. who patiently worked with us for several months helping us to purchase our new GLA. Dave was great More

by jkielb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave V, Peter W
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September 11, 2018

MB of Spfld - Service review. Website isn't up to date with service times and availability. Also, they dont give loaners for oil change service appointments. I've gone to New Coun More

by jrosario998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
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Sep 11, 2018 -

Mercedes-Benz of Springfield responded

Jason, thank you for making the time to share your experience. My name is Peter and I am the owner of Mercedes-Benz of Springfield. I couldn't agree more with your feedback. As a matter of fact we pride ourselves on making it easy to do business with us. That did not happen here and we apologize. When you scheduled your appointment you spoke to one of our new team members and we definitely identified an opportunity for more training and coaching. I learned from Felicia that she made contact with you since and I hope we handled the situation to your satisfaction. Please don't hesitate to contact me directly if you would like to share any more information about your experience: 413 624 4110. Peter

Sep 12, 2018 -

jrosario998 responded

Hi Peter, thanks for getting back to me and I appreciate your feedback. Felicia was able to assist me and she was very polite and helpful. I understand the challenges of a new employee and I understand situations like these could happen. The situation was handled in a timely manner and I appreciate you reaching out to resolve the issue. Thanks so much Peter. Jason

September 09, 2018

Mercedes of Springfield Everything from picking out the car to taking delivery was done quickly and professionally!!! Excellent experience . I highly recommend MB of Spfld. More

by Cclass2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Kenney
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June 01, 2018

Respect One of best costumer service that I experience with you and your dealership I highly appreciate your help and I strongly will recommend everyone to go More

by Adriana berat 1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pirro
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