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Mercedes-Benz of Springfield
Chicopee, MA
74 Reviews
Mercedes-Benz of Springfield is a proud recipient of the 2026 Cars.com Consumer Satisfaction Award and is consistently recognized as one of the highest-rated luxury dealerships in Western Massachusetts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 74 reviews
March 14, 2026
The sales staff is very personable we probably would not have purchased if not for her. that being said the trade offer was ridiculously low that was not the fault of Serena Bardwell our sales person have purchased if not for her. that being said the trade offer was ridiculously low that was not the fault of Serena Bardwell our sales person More
by Tleaftom
November 19, 2025
Very professional in all areas. This is the second time I worked with Alex. She took care of me the first time I brought my car to the dealership. So I knew right then I was in good This is the second time I worked with Alex. She took care of me the first time I brought my car to the dealership. So I knew right then I was in good hands and she did an outstanding job again. The mechanics are amazing and make sure everything is perfectly done before returning the vehicle. I will continue to be a loyal customer of customer of Mercedes Benz Springfield! More
by richard
Employees Worked With
Alex
September 11, 2025
Very pleased with the service very prompt very thorough and very professional. I’ve been going there since the first day opened and always honest and fair. and very professional. I’ve been going there since the first day opened and always honest and fair. More
by Quintinjordan@yahoo.com
Employees Worked With
Spencer Murphy
July 12, 2025
We had an outstanding experience at Mercedes-Benz Chicopee thanks to Bryan Shea. From the moment we walked in (even though they were almost at closing time) he was very attentive, profesional and tru Chicopee thanks to Bryan Shea. From the moment we walked in (even though they were almost at closing time) he was very attentive, profesional and truly focused on helping us find the right vehicle without any pressure. He took time to understand what’s important for us and made the entire process smooth and stress-free. His attention to detail and commitment to excellent client service really stood out for us. If you're looking for a luxury car and a top-tier buying experience, I highly recommend working with Brian Shea !! More
by MarinaC
Employees Worked With
Bryan Shea
