Mercedes-Benz of Springfield

Outstanding experience! The staff was knowledgeable and helpful, making the car-buying process smooth and enjoyable. The staff was knowledgeable and helpful, making the car-buying process smooth and enjoyable. More

I recently had the pleasure of visiting Mercedes-Benz of Springfield, and I can confidently say that it was one of the best car dealership experiences I’ve ever had. From the moment I walked in, I was greet Springfield, and I can confidently say that it was one of the best car dealership experiences I’ve ever had. From the moment I walked in, I was greeted warmly by the staff, who made me feel welcome and valued as a customer. The level of professionalism and friendliness displayed by the associates was truly exceptional. What really stood out to me was how attentive and accommodating everyone was. They took the time to listen to my needs and preferences, providing personalized recommendations without being pushy or overly sales-focused. This was a refreshing change compared to other dealerships I’ve visited in the past. I never felt rushed or pressured, which made the entire experience so much more enjoyable. The associates were not only knowledgeable about their vehicles but also genuinely passionate about helping me find the right car. They answered all my questions thoroughly, provided transparent information, and made sure I was comfortable with every step of the process. The dealership itself was spotless and well-organized, creating an inviting and upscale atmosphere that matched the luxury brand they represent. From start to finish, the entire process—from browsing to test-driving and even discussing financing options—was seamless and stress-free. If you’re looking for a car dealership that prioritizes excellent customer service, treats you with respect, and delivers a truly great experience, I highly recommend Mercedes-Benz of Springfield. I left feeling confident and excited about my purchase, and I’ll definitely be returning for future needs. Thank you to the entire team for making this such a positive and memorable experience! More

What really stood out was their commitment to customer service—even after the sale, they followed up to ensure I was satisfied with their service ⭐️⭐️⭐️⭐️⭐️ Let me know if you’d like it ad customer service—even after the sale, they followed up to ensure I was satisfied with their service ⭐️⭐️⭐️⭐️⭐️ Let me know if you’d like it adjusted! More

The staff is awesome and and the sale manager is absolutely nice and great guy I ever met absolutely nice and great guy I ever met More

This is absolutely the place to buy your next car. They have a great selection, amazing customer service and they make the experience easy and smooth. I’ll definitely be a repeat customer!! They have a great selection, amazing customer service and they make the experience easy and smooth. I’ll definitely be a repeat customer!! More

Mercedes-Benz of Springfield is not just a car dealership that provides great service, it’s a pillar of the community run by people who believe in giving back and bringing community together. that provides great service, it’s a pillar of the community run by people who believe in giving back and bringing community together. More

Excellent Mercedes dealer! ! The team is extremely friendly, professional and knowledgeable. I highly recommend them to anyone looking for a reliable and trustworthy car dealer! ! The team is extremely friendly, professional and knowledgeable. I highly recommend them to anyone looking for a reliable and trustworthy car dealer! More

Although I’ve been a Mercedes-Benz driver for sometime, I only started doing business with Mercedes-Benz of Springfield when they opened at first. The difference between my experience with other dealers and only started doing business with Mercedes-Benz of Springfield when they opened at first. The difference between my experience with other dealers and Mercedes-Benz of Springfield is literally night and day. These folks are professional, well trained, respectful, and to The Point. Highly recommend Mercedes-Benz of Springfield to anyone looking for a new or used Mercedes-Benz or some of the other fine used automobiles they carry. I offer my enthusiastic recommendation to Mercedes-Benz of Springfield to all of my neighbors and friends. More

If I could give negative zero stars I would. I have filed a police report for fraud and identity theft. This "dealership" stole my identity and filled out 2 credit applications and had 2 hard c I have filed a police report for fraud and identity theft. This "dealership" stole my identity and filled out 2 credit applications and had 2 hard credit pulls on my credit without my authorization or permission. AND dared to fill out a fake credit application and send it to Mercedes Benz Financial I never filled out a credit application at this dealership, and now have to work to repair the damage done to my credit. They lied and tried to gaslight me into believing that my bank made the first pull while hiding the second pull. The owners of this dealership are complicit in the corruption and fraud as well. They have been copied in on every communication that I shared with the Management there and have had no response. I sought a resolution but the arrogance and seemingly routineness of fraud there has given them a sense of omnipotence. Avoid this place if you seek to buy a vehicle - they are dishonest and will forge your signature on documents as they did to me. There are entities out there to help consumers with such fraud, The FTC, and the AG are good resources, and remember to file a police report as I have. Please pursue any error on your paperwork that is met with excuses there. The greed and nefariousness are boundless and West Springfield Mercedes Benz chose the wrong person here. I will uncover every stone to reveal the complacency of fraud there, It's not business, it's personal. My unfortunate experience is a lesson to everyone, West Springfield Mercedes Benz are dishonest, conniving liars, forgers, and fraudsters and I will not rest until I am satisfied with them stealing my identity and using it for their gain. This is illegal and resolving this is my top priority. More

Cierra and Riccardo were great. Couldn't make the deal work but I would buy from them. Couldn't make the deal work but I would buy from them. More