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Mercedes-Benz of Shreveport

Shreveport, LA

Overview
Reviews
4.6
140 Reviews
Call Dealership (318) 383-4500

1330 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 140 reviews

November 20, 2025

Great dealership and an even more great service advisor,Lamar Jackson! Every since we’ve become a customer Lamar has always been so nice and very attentive to our needs. More

by Felicia,
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamar Jackson
Report | Print
Nov 22, 2025 -

Mercedes-Benz of Shreveport responded

Hello Felicia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Shreveport. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2025

Very nice and stayed on top of the service. Could respond at any time with questions. Rate her 11 More

by eshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brook
Report | Print
Nov 22, 2025 -

Mercedes-Benz of Shreveport responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2025

My service agent was attentive to all of my needs and responsive to my concerns. More

by lauracdial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buford
Report | Print
Nov 20, 2025 -

Mercedes-Benz of Shreveport responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

November 20, 2025

Haylee was professional, courteous and thorough. She helped to resolve all of my heartfelt concerns. More

by Veramlandrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haylee
Report | Print
Nov 20, 2025 -

Mercedes-Benz of Shreveport responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

November 18, 2025

Chris Morgan did a great job in selling us our vehicle. He was very professional. More

by bmcintyre1219
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
Report | Print
Nov 19, 2025 -

Mercedes-Benz of Shreveport responded

Hello, we're happy you found Chris Morgan to be so supportive during your experience here at Mercedes-Benz of Shreveport. We do hope we can be of assistance in the future. Take care!

November 15, 2025

I had a very good experience and they took me with no problem.I love to come back More

by anthyyoungblood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayley
Report | Print
Nov 16, 2025 -

Mercedes-Benz of Shreveport responded

Hi, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

November 14, 2025

I am pleased with the service that I received. The service needed and the time needed to complete was explained in advance. All of my questions were answered. More

by Brokenberrytsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buford Jackson
Report | Print
Nov 16, 2025 -

Mercedes-Benz of Shreveport responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2025

Hi,. Per my scheduled service with Cameron Wilson, my total was quoted at $350 with the 10% military discount applied, I paid $400.79 for the A service. I More

by CW
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Cameron Wilson
Report | Print
Nov 14, 2025 -

Mercedes-Benz of Shreveport responded

Hello, Thank you for taking the time to share your feedback. I sincerely apologize for the confusion regarding your service estimate and for not receiving a response in a timely manner. That's not the level of communication or service we strive to provide. I attempted to contact you today and left a voicemail to personally discuss your concern and make this right. Please feel free to reach me directly at by email at cmilton@group1auto.com at your convenience. We truly appreciate your service and your military support, and I want to ensure your experience reflects the standards of Mercedes-Benz. Best regards, Cederic Milton Service and Parts Director  318-383-4515 cmilton@group1auto.com

November 06, 2025

Service went exactly as promised, with time frame as expected. Every team member was cordial & friendly. Matthew Neff was very attentive, keeping me informed as to the progress. More

by Judy Montgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Neff, Kenn Posey
Report | Print
Nov 06, 2025 -

Mercedes-Benz of Shreveport responded

Hi Judy, thanks for your praise and kind comments about Matthew. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2025

Lamar always greet me with a smile, gave me excellent customer service, kept me informed More

by sgonzaque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamar
Report | Print
Nov 06, 2025 -

Mercedes-Benz of Shreveport responded

Hi, thanks for your praise and kind comments about Lamar. We are always more than happy to assist you if anything else comes up. Take care!

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