Mercedes-Benz of Shreveport

Well spoken knowledgeable service person. called to let me know when the vehicles are ready. called to let me know when the vehicles are ready. More

Little to no communication while my vehicle was in service. Care of my vehicle was not what expected. There were grease marks left in interior. service. Care of my vehicle was not what expected. There were grease marks left in interior. More

Friendly, fast, detailed and thorough. I had a great experience in the customer service was great I had a great experience in the customer service was great More

Great service. Very timely! Haley was great at keeping us informed as to what was going on. Very timely! Haley was great at keeping us informed as to what was going on. More

Gavin took care of us extremely well helping us navigate the process seamlessly. It made for a very pleasant experience. the process seamlessly. It made for a very pleasant experience. More

He was very good at his job. I’m very satisfied with the service overall. I’m very satisfied with the service overall. More

Excellent service, as always. Andie was very helpful, personable and professional! A pleasure doing business with her and Mercedes. Andie was very helpful, personable and professional! A pleasure doing business with her and Mercedes. More

Disorganized, gave out misinformation, said the car was ready and it wasn’t, extended wait, and then had to drive to another location to pick the vehicle up. All they did was clear a code and fixed nothin ready and it wasn’t, extended wait, and then had to drive to another location to pick the vehicle up. All they did was clear a code and fixed nothing. More

I purchased a Certified Pre-Owned Mercedes-Benz in Shreveport, Louisiana on March 29, 2025. The vehicle was represented and sold as meeting Mercedes-Benz USA’s Certified Pre-Owned (CPO) standards, whi Shreveport, Louisiana on March 29, 2025. The vehicle was represented and sold as meeting Mercedes-Benz USA’s Certified Pre-Owned (CPO) standards, which require a thorough inspection and no undisclosed accident history. However, after purchase I discovered the following serious issues: 1. Undisclosed Accident History • Vehicle history reports (Carfax/AutoCheck) revealed that the car had previously been involved in an accident in 2022. This was not disclosed at the time of sale, despite the vehicle being marketed and sold as a “certified” vehicle. 2. Software Defect • Within a short period after purchase, the vehicle experienced software malfunctions that affected its normal operation, and almost caused a serious accident as the vehicle lost power while on the expressway. Certified vehicles are supposed to be fully inspected, including electronics and software systems, yet this defect was present. 3. Premature Brake Replacement • I was forced to replace the rear brakes much earlier than expected. This suggests either lack of proper inspection prior to certification or that the brakes were near failure at the time of sale, which should have been addressed. More

Very helpful and offered a rent car during service. Service personnel were very helpful today. Service personnel were very helpful today. More