Mercedes-Benz of Shreveport

Very. accommodating. Service very professional with pickup & delivery. I highly recommend Shreveport Mercedes Benz. I am a repeat customer. accommodating. Service very professional with pickup & delivery. I highly recommend Shreveport Mercedes Benz. I am a repeat customer. More

I honestly don’t even know where to begin with my experience purchasing a 2025 Mercedes-Benz S580 from this dealership. The initial buying process was extremely easy, and they came to my terms very q experience purchasing a 2025 Mercedes-Benz S580 from this dealership. The initial buying process was extremely easy, and they came to my terms very quickly. At first, I thought this was going to be one of the smoothest luxury vehicle purchases I’ve ever had. Unfortunately, the experience completely changed the moment paperwork was signed. The car sat at the dealership from day one, and I still have yet to truly drive this vehicle since March. I was informed the car — which was previously the GSM’s vehicle — needed a few items addressed after inspection. Then, TWO WEEKS after signing paperwork, I was suddenly told the car actually needed a completely new transmission. After the car sat for nearly a month, I was promised reimbursement for the month the vehicle was down as well as part of my shipping costs. Eventually the car was delivered to me, but after driving it literally ONE mile, I immediately noticed something was seriously wrong with the way it drove. I had the vehicle towed directly to my local Mercedes-Benz dealership. That dealership then informed me the vehicle needs ANOTHER transmission because the first repair was apparently done incorrectly. I raised all of these concerns with Mr. Daniel Flores, who initially seemed willing to help resolve the situation. However, now there appears to be backpedaling regarding any reimbursement, with explanations changing to “the transmission installed was defective.” What’s even more frustrating is that the dealership is now trying to frame this as “not a sales issue” but instead a warranty issue. That makes absolutely no sense to me considering they sold me the vehicle in this condition from the start. It feels like they are trying to push responsibility onto Mercedes-Benz Corporate to fix a problem that originated with the dealership instead of taking accountability themselves. What’s concerning is that apparently not even their own service manager was aware of this situation. I am now going on THREE MONTHS of making payments on a vehicle I have barely put more than one mile on. I never thought I would experience something like this from an official Mercedes-Benz dealership. At this point, communication has become disappointing as well. I was told by Daniel Flores, “I will have my GM call you shortly to discuss how to resolve this,” yet almost a week later, I still have not received a call. Please be cautious if purchasing one of their demo or loaner vehicles. Based on my experience, I genuinely question how well these vehicles are treated and serviced before being sold to customers. I truly hope the dealership eventually steps up and makes this right, but at this point I’m not holding my breath. More

Very accommodating! Brooke was extremely helpful in keeping us updated on our car. Also Jonathan was super nice! Brooke was extremely helpful in keeping us updated on our car. Also Jonathan was super nice! More

Absolute Excellent customer Service highly recommended. Great service from beginning to end. Professional team coordination. Beautiful calm atmosphere. Great service from beginning to end. Professional team coordination. Beautiful calm atmosphere. More

Haley was great. She was able to get our daughter’s tire covered under warranty. This was no easy task and she left no stone unturned. it is nic to have someone in th She was able to get our daughter’s tire covered under warranty. This was no easy task and she left no stone unturned. it is nic to have someone in the service department that goes above and beyond. We will only use Haley moving forward! More

The staff was great. All very kind and easy to work with! Love my new Mercedes! All very kind and easy to work with! Love my new Mercedes! More

Andi “Brooke” is an exceptional employee! She is thorough, detailed, considerate, knowledgeable, and exhibits top tier customer service! She is thorough, detailed, considerate, knowledgeable, and exhibits top tier customer service! More

I received excellent customer service and support during my recent scheduled service visit to the dealership. my recent scheduled service visit to the dealership. More

Gavin was an absolute joy to work with! He was on top of everything and answered all of our questions with no hesitancy. If he didn’t know the answer, there was no xx. He just said he didn’ He was on top of everything and answered all of our questions with no hesitancy. If he didn’t know the answer, there was no xx. He just said he didn’t know but he would find the answer for us. Best experience overall of ever buying a vehicle. More

Halley great customer service it was very concerned about my vehicle. Thanks so much Tamika B. my vehicle. Thanks so much Tamika B. More