Mercedes-Benz of Shreveport

I’m driving my 5th car from Mercedes Shreveport. The availability of cars, my awesome Salesman, Ralph, the sleek cleanliness, and the staff are absolutely 5 star!! The availability of cars, my awesome Salesman, Ralph, the sleek cleanliness, and the staff are absolutely 5 star!! More

Nothing but kind, prompt and courteous service folks here at Mercedes-Benz Shreveport, so I will definitely be back. at Mercedes-Benz Shreveport, so I will definitely be back. More

Jada and staff were great. Friendly,professional, understanding, and kind. Terrific experience auto runs great! Friendly,professional, understanding, and kind. Terrific experience auto runs great! More

The service Dept is terrible. Kept my car for 7 days for a pre diagnosed AC issue. Picked up the car and in less than 48 hours AC was not cooling at all. Tried to call service Kept my car for 7 days for a pre diagnosed AC issue. Picked up the car and in less than 48 hours AC was not cooling at all. Tried to call service and they have caller ID. Would pick up and immediately put me on hold or straight to their voice mail. I spoke to service manager and she gave excuses about being busy, and lack of staff. I called MB customer service. Had to sell car. More

This Dealership has the worst customer service ever! !! I purchased two new tires from them for 800. Less than 5 months later 8000 miles I had a blow out and wires hanging out if both new tires. Mercedes !! I purchased two new tires from them for 800. Less than 5 months later 8000 miles I had a blow out and wires hanging out if both new tires. Mercedes would not honor the tire warranty even tho continental was going go pro rate them for me. Mercedes’ disposed of my tires so therefore nothing could be done but purchase two more new tires at 800 dollars agsin More

First, I had an SUV I was going to sign paperwork on and they sold it to another person. Then I get a car that was sold as a certified pre-owned vehicle, but they forgot to actually put it through the servi they sold it to another person. Then I get a car that was sold as a certified pre-owned vehicle, but they forgot to actually put it through the service department to ensure that it was properly certified. I had to put it in the shop to get a new front A-arm and tires. Now it takes two days to fix a nail in my tire. The list will can go on. Do not do business with this company. More

Service is the worst I have ever experienced. Workers are inexperienced and arrogant. I was given a 9:30 a.m. appointment for one tire to be replaced and was told it would take 1- 2 hours. By Workers are inexperienced and arrogant. I was given a 9:30 a.m. appointment for one tire to be replaced and was told it would take 1- 2 hours. By 2 p.m. I had not been called to let me know my vehicle was ready. I went there and the tire still had not been put on. There is no hospitality extended there at all. MB USA must not know the conditions at the Shreveport dealership. If they did, I believe they would have this one shut down. More

Brian Hemion helped me with my car purchase, and the entire experience was superb! 10/10 entire experience was superb! 10/10 More

Dishonest and disrespectful sales staff Avoid this dealership! Had a Mercedes on hold and when I arrived for my scheduled appointment, I was told that the car was in the process of being so Avoid this dealership! Had a Mercedes on hold and when I arrived for my scheduled appointment, I was told that the car was in the process of being sold to someone who walked in just 30 minutes before. They intentionally sold the car out from underneath me and neither the salesman or sales manager that confirmed the appointment with me would come out of their office to explain or to apologize. Especially frustrating, dishonest and disrespectful considering they both knew I was driving several hours from out of state to purchase the car. I have owned Mercedes for over 20 years and never had such a horrible experience with a dealership. Disappointing and absolutely not up to Mercedes standards. More