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Mercedes-Benz of Shreveport

Shreveport, LA

Overview
Reviews
4.6
170 Reviews
Call Dealership (318) 383-4500

1330 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 170 reviews

January 29, 2024

Improvement over previous dealership. Still lack the ability to clearly fix your cars problem repair More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several
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Feb 28, 2024 -

Mercedes-Benz of Shreveport responded

I apologize that you experienced this inconvenience after your service visit with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at felyasi@mercedesshreveport.com. Farzad Elyasi, General Manager

January 11, 2024

The waiting area is clean and very attractive stock with coffees and great snack and service department is fast More

by henryettafreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady who check me in!
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Jan 12, 2024 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 13, 2023

Sales associate is always attentive and wonderful! She calls me concerning my vehicle and I look for her whenever I come into the dealership! More

by Cheryle Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaslyn Harris
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Dec 15, 2023 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Great service management process, got all of my work requests completed in small amount of time. Clean car to go home in. Great place. More

by emorris733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada
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Dec 13, 2023 -

Mercedes-Benz of Shreveport responded

It's wonderful to hear about your positive experience with the service management process! Getting all your work requests completed efficiently and having a clean car afterward makes for a satisfying service visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Salesperson and sales manager were easy to work with and accepted my offer. Good experience. More

by knowbs1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alyssa Thompson.
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Nov 30, 2023 -

Mercedes-Benz of Shreveport responded

Congratulations on your new vehicle! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Repaired the problem as promised. Very helpful and friendly. No problems since the visit. Thank you. More

by harpervicky
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Traci
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Nov 29, 2023 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had a helpful and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

We had a great experience! Our Sales Rep, Austin, was fantastic. He was very helpful every step of the way. There were no high pressure sales tactics. Austin walked us through More

by Patcee2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin, Ralph, Dillon
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Nov 11, 2023 -

Mercedes-Benz of Shreveport responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

November 10, 2023

Reliable. Prompt attention. Pleasant staff who make certain your needs are met. So, Highly recommend More

by Laura_omer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada
Print
Nov 11, 2023 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had a prompt and reliable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

One of the best dealerships I’ve ever the pleasure of doing business with. The service is excellent! More

by fred1421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trista
Print
Nov 08, 2023 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

This dealership was awesome! I couldn’t be more pleased! Everyone I met was very Accommodating! Loved my salesperson. More

by patsyldunn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Lucas, Finance manager and Sales manager
Print
Nov 02, 2023 -

Mercedes-Benz of Shreveport responded

It's fantastic to hear that you had an awesome experience at Mercedes-Benz of Shreveport and that you couldn't be more pleased. Accommodating and friendly staff, including your salesperson, can make the car-buying experience truly enjoyable. Your positive feedback is much appreciated, and we are glad to hear that you loved your salesperson and the overall experience!

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