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Mercedes-Benz of Shreveport

Shreveport, LA

Overview
Reviews
4.4
86 Reviews
Call Dealership (318) 383-4500

1330 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 86 reviews

November 18, 2025

Chris Morgan did a great job in selling us our vehicle. He was very professional. More

by bmcintyre1219
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
Report | Print
November 15, 2025

I had a very good experience and they took me with no problem.I love to come back More

by anthyyoungblood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayley
Report | Print
Nov 16, 2025 -

Mercedes-Benz of Shreveport responded

Hi, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

November 14, 2025

I am pleased with the service that I received. The service needed and the time needed to complete was explained in advance. All of my questions were answered. More

by Brokenberrytsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buford Jackson
Report | Print
Nov 16, 2025 -

Mercedes-Benz of Shreveport responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2025

Hi,. Per my scheduled service with Cameron Wilson, my total was quoted at $350 with the 10% military discount applied, I paid $400.79 for the A service. I More

by CW
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Cameron Wilson
Report | Print
Nov 14, 2025 -

Mercedes-Benz of Shreveport responded

Hello, Thank you for taking the time to share your feedback. I sincerely apologize for the confusion regarding your service estimate and for not receiving a response in a timely manner. That's not the level of communication or service we strive to provide. I attempted to contact you today and left a voicemail to personally discuss your concern and make this right. Please feel free to reach me directly at by email at cmilton@group1auto.com at your convenience. We truly appreciate your service and your military support, and I want to ensure your experience reflects the standards of Mercedes-Benz. Best regards, Cederic Milton Service and Parts Director  318-383-4515 cmilton@group1auto.com

November 06, 2025

Service went exactly as promised, with time frame as expected. Every team member was cordial & friendly. Matthew Neff was very attentive, keeping me informed as to the progress. More

by Judy Montgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Neff, Kenn Posey
Report | Print
Nov 06, 2025 -

Mercedes-Benz of Shreveport responded

Hi Judy, thanks for your praise and kind comments about Matthew. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2025

Lamar always greet me with a smile, gave me excellent customer service, kept me informed More

by sgonzaque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamar
Report | Print
Nov 06, 2025 -

Mercedes-Benz of Shreveport responded

Hi, thanks for your praise and kind comments about Lamar. We are always more than happy to assist you if anything else comes up. Take care!

November 01, 2025

My salesman Chris Morgan was absolutely amazing. I never felt pressured into anything and he went at my pace. I also used the service department and Matthew Rodriguez was outstanding. More

by thadvandiver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Morgan, Dillon ???, & Matthew Rodriguez
Report | Print
Nov 03, 2025 -

Mercedes-Benz of Shreveport responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Shreveport. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2025

Very friendly and courteous. Work well done and keep us informed along the way. Excellent More

by eanndecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley
Report | Print
Nov 03, 2025 -

Mercedes-Benz of Shreveport responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 30, 2025

This was a great experience from the beginning. All the way through they were very professional and helpful. Thank you More

by Lester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew and Lamar Jackson
Report | Print
Oct 31, 2025 -

Mercedes-Benz of Shreveport responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Shreveport. We hope to see you soon!

October 23, 2025

Why make an appointment and get there on time and be told it would be three days before it could be checked. More

by pianopam63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buford Jackson
Report | Print
Oct 24, 2025 -

Mercedes-Benz of Shreveport responded

Hello  Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced after arriving for your appointment. While we schedule appointments to ensure a smooth process, unexpected vehicle volume and diagnostic needs can sometimes extend the timeframe before a technician is available. Our Service Advisor, Buford Jackson, strives to communicate transparently and ensure every guest receives timely updates, and we regret that this visit fell short of your expectations. We value your time and appreciate your patience. Please contact me directly at the dealership if you’d allow us the opportunity to discuss this further — we’d like to make it right and restore your confidence in our service experience. Cederic Milton  Service and Parts Director  318-383-4515 cmilton@group1auto.com

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