Mercedes-Benz of Seattle

The associates that one deals with does not have a technical knowledge to explain to One the details of mechanical problems. I would much prefer to speak directly to a mechanic technical knowledge to explain to One the details of mechanical problems. I would much prefer to speak directly to a mechanic More

Always polite, professional, positive, efficient and knowledgeable... Bill B. is wonderful to work with and makes sure my Mercedes is well taken care of! Thank you, Bill!! knowledgeable... Bill B. is wonderful to work with and makes sure my Mercedes is well taken care of! Thank you, Bill!! More

As always, great customer service from the entire service team including Stori Haug and Vadim Nazarchuk. Service completed timely and efficiently. Would recommend to others team including Stori Haug and Vadim Nazarchuk. Service completed timely and efficiently. Would recommend to others More

Excellent service: Bob Barlow and Arby Asatourians. I always appreciate how my service rep, Bob Barlow, treats me with professionalism and concern for my interests. Thank you very much. always appreciate how my service rep, Bob Barlow, treats me with professionalism and concern for my interests. Thank you very much. More

Thank you, Bill and your great team.! I always feel so safe in my car after you have serviced my car.you’re the best! safe in my car after you have serviced my car.you’re the best! More

Outstanding Customer service!I recently visited MBZ of Outstanding Customer service! I recently visited MBZ of Seattle to have my 2015 GLK BlueTec serviced. Stori at Service Check-in was excellent. She wa Outstanding Customer service! I recently visited MBZ of Seattle to have my 2015 GLK BlueTec serviced. Stori at Service Check-in was excellent. She was very informative. Providing valuable information about the care and maintenance of my vehicle! Thank you, AO More

The lady who set up the appointment and monitored progress on my service was very efficient, very friendly, and followed through. Sorry I do not remember her name, but she is a keeper. progress on my service was very efficient, very friendly, and followed through. Sorry I do not remember her name, but she is a keeper. More

Bill Bellecourt has been my service rep for many years at Mercedes. Benz of Seattle.. I trust him. He gives me good advice, and he keeps my car in perfect shape...this is the kind of service that is invalua Mercedes. Benz of Seattle.. I trust him. He gives me good advice, and he keeps my car in perfect shape...this is the kind of service that is invaluable. More

This is now the fourth car I have Bought from Emi Balan at Mercedes-Benz of Seattle. He is simply the best! Emi called me the moment he knew a GLE 63s AMG coupe was on its way (only one). And, held it unti at Mercedes-Benz of Seattle. He is simply the best! Emi called me the moment he knew a GLE 63s AMG coupe was on its way (only one). And, held it until I had first look. You’ve got to love that level of customer attention. Yes I bought it. Fun and easy, total pro that’s Emi More

My family got 1st class service from the time we contacted the sales team over the phone. We highly recommend "Josia" to help you in your journey to finding the right vehicle with them. Josia found contacted the sales team over the phone. We highly recommend "Josia" to help you in your journey to finding the right vehicle with them. Josia found the car I wanted to test drive (GLS 450, 3rd row SUV) and was ready for us despite calling in on the spot from their parking lot and being busy. He immediately went outside to introduce himself to us and was very respectful of our time. He moved really quickly and got the vehicle ready for us less than 15 minutes despite no appointment. When we got to the vehicle, he educated us on what makes Mercedes Benz stand apart - from the exterior to the interior features. He emphasized strongly on all the safety sensors and features being that we are a family of 2 little ones with the 3rd on the way in a couple months. He let both me and my husband test drive the vehicle while he was with us in the vehicle continually educating us. Needless to say we came by to test drive but at the end of the night we were ready to sign the dotted line because of Josia's excellent "superhero" abilities and personal communication skills. We had to unfortunately walk away without signing that night because with the total out the door price, I wanted to check for a different color vehicle elsewhere. The next day Josia called me to check on how I was. He worked over the night and all morning to help us come to a common ground with the sales managers. He honestly brought it home for us without ever making us feel pressured, again he was a very respectful and humble type of person. Big mention also to the financing superstar "Kelly". She was very patient with us and explained each document and charges line by line. She continued to work with us over the phone to get the contract and got us adjusted to an amazing rate we won't find anywhere for a used vehicle. She is also very respectful and smart. She took care to explain all the details in the contract we did not even think about. Again, despite being so busy also she communicated over the phone and email with me to complete the loan contract. I would say we went from not knowing anything Mercedes Benz to now owning one because of (sales) Josia' superhero like abilities and (finance) Kelly' detail oriented attention and lightning skills with the contract. Also worth mentioning, the vehicle was spotless and shiny when we took it home. He overheard a conversation me and my husband had about a big red bow on the car is missing since this was my husband's gift to me. He showed up in the end with a big red bow and took our family picture in front of our new family car. See what I mean when I said superhero skills? There is just too many positives with our experience with this dealership to write here. And we look forward to working with them for years to come. Background on me: Small Asian 5ft tall, very picky moody 6.5 months pregnant with 2 little ones. This dealership made me happy and help me get my dream car. The GLS 450 was my perfect car for my petite size, short legs and growing family. With all the sensors and safety features my husband said it is enough to convince him so I won't run over curbs or back up to anything anymore! This dealership gave us 1st class experience from start to finish! More