Mercedes-Benz of Seattle

Stori Haig did a great job! We can tell they are short staffed but Stori handled it very well. Thank you Stori. Keep up with he good work! Rachel staffed but Stori handled it very well. Thank you Stori. Keep up with he good work! Rachel More

Ammar Khan, General Manager, and Dan McClaren, Sales Representative, were most helpful in working with me to secure the Mercedes Benz 300C 4-Matic which meets my needs. Both men were professional, patie Representative, were most helpful in working with me to secure the Mercedes Benz 300C 4-Matic which meets my needs. Both men were professional, patient and made the selection process a pleasant experience. Their Customer Service was OUTSTANDING - please share this review with both gentlemen. Thank You More

Brought my Mercedes in for repairs to the wheels. Was originally told it would take about a day to make the repairs. It ended up taking 10 days. When I got the car back and drove off 5 miles down the roa originally told it would take about a day to make the repairs. It ended up taking 10 days. When I got the car back and drove off 5 miles down the road the TPS warning went off as 3 of the 4 tires were under inflated and all were at different pressures. I have a shop and compressor at home so was able to correct the problem. Otherwise I would have had to return and wait for them to correct the problem. Not very thorough service. More

The people are very friendly and service-oriented. It’s always a pleasure to visit the facility. Only leaving off a star because no one is perfect. always a pleasure to visit the facility. Only leaving off a star because no one is perfect. More

The Mercedes Benz dealership on Airport Way S, Seattle has very courteous staff who are excellent at communicating. The staff in the service area keep the customer informed as the vehicle is being service has very courteous staff who are excellent at communicating. The staff in the service area keep the customer informed as the vehicle is being serviced and the loaner car is a big plus. More

Even though someone else had bought the car we wanted they managed to find us a car that we liked more for the same deal! they managed to find us a car that we liked more for the same deal! More

Worst communication from a service dept ever. They gave us unsolicited repair costs of items (brakes) that don't need replacing. The car shows a service light when brakes need to be replaced. After being d us unsolicited repair costs of items (brakes) that don't need replacing. The car shows a service light when brakes need to be replaced. After being disappointed with that we requested a different service tech lead. NO IMPROVEMENT. That one takes our car on a Tuesday to replace 2 items. One was replaced in a day. We were then told their service teams weren't competent enough to replace a rear crankshaft seal unless ONE particular guy comes back to work. They wanted us to leave our vehicle there until Wednesday of the following week. But, we were only told this 4 hours AFTER we phoned and texted to find out when our car repairs would be completed. It's not the customer's fault their service staff isn't knowledgeable about replacing a rear crankshaft seal to stop a fluid leak. It's common in our vehicle model. We have a recorded message from the tech lead claiming the engine needs to come out for this repair. It's not true. Can't wait upload it to the 'net to warn others. You'd thing they would have mentioned the scheduling issue at vehicle check in. We're happy to give our money to a service department that wants to serve us...elsewhere. Don't be sucked in by their warm smiles if the service isn't worth it. Very friendly with poor service. Comes off as passive-aggressive. More

The agent is professional, enthusiastic and has a very The agent is professional, enthusiastic and has a very good service attitude. We are very grateful to Michale Zheng for helping us buy our favorite c The agent is professional, enthusiastic and has a very good service attitude. We are very grateful to Michale Zheng for helping us buy our favorite car. More

Sales side was great, then finance. Was totally mislead regarding a $999 lifetime oil change program. Now we’re stuck having to use the Seattle Mercedes dealership only instead of one much closer as we wer regarding a $999 lifetime oil change program. Now we’re stuck having to use the Seattle Mercedes dealership only instead of one much closer as we were led to believe. Richard in finance directly refuted what my wife heard explained. Shameful to have someone refer to my wife as not telling the truth. Absolute zero customer service with an insult to boot. More

Emi is great to work with and worked with me to meet my needs. He is efficient and very customer focused and oriented. I highly recommend him. needs. He is efficient and very customer focused and oriented. I highly recommend him. More