Mercedes-Benz of Seattle

I highly recommend this Dealership and Salesman for the assistance provided in our car purchase. I can't remember a more unique and pleasurable car buying experience (at a great price). I appreciate the assistance provided in our car purchase. I can't remember a more unique and pleasurable car buying experience (at a great price). I appreciate the professionalism, courtesy, and demeanor of Derek during the negotiations and final sale. The support staff was extremely helpful and made the process almost seamless. I wish you the best, and hope you have a long and prosperous career with Mercedes Benz and look forward to future purchases from you. More

I was interested in a new SUV and focused my attention on the ML and Audi. (I had a BMW X5, so wanted a change of pace.) After reading the dealer reviews of the local Audi dealers, I thought I'd start firs the ML and Audi. (I had a BMW X5, so wanted a change of pace.) After reading the dealer reviews of the local Audi dealers, I thought I'd start first with Mercedes. Mercedes of Seattle got the best write ups and I noticed that Alan's name kept on popping up with good reviews. I did not know Alan previously, but contacted him. He was very pleasant and easy to work with. One thing I can't stand is the hard pressure sell. Alan was very mellow and easy going on the whole process. Initially, we were not able to come together on a deal that met my budget, but we were eventually able to work something out. I would recommend you ask for Alan if you are in the market for a Mercedes. More

I've been meaning to write about my experience with this dealership so far. Let me start by saying I love Mercedes and all it stands for. That said, I have had a less than desirable experience with this dea dealership so far. Let me start by saying I love Mercedes and all it stands for. That said, I have had a less than desirable experience with this dealership. 1) When I was looking for a car, I was told that if I leased with you, I would get free car washes for the life of the car and also receive rides to the airport as part of a new service offering. I travel a lot so that meant the difference when deciding between you and the Tacoma branch. Who, by the way, came in $50 less a month and had the color I wanted. Then comes one day where I walked in and nothing was available anymore. I didn't get a "dear John" or a phone call at all. Needless to say I feel like I've been duped. Not only am I not getting car washes anymore but I've been told that the rides to the airport were "promotional" and for "a couple months only." That is NOT what I was told when I signed up and get the distinct impression that since it was in writing, the new ownership just decided to pull it. If you combine all this with the fact that when I leave my car there for service (or when the airport service was available) I get frantic calls asking me why my car was there. Not exactly what I want to hear when I'm traveling. I also had issues with the salesman messing up my lease and making me come back to resign. Not a big deal by itself but in tandem with the rest, it adds up. I have to say, this is my first Mercedes. My friend has one and just loves that car. He inspired me to get one and now, while I like the car, I am regretting buying through this dealership and am starting to realize that it was a mistake. At this point, I'm already in talks with my Girlfriend about moving to another brand of car once the lease is up. They had so many value adds in their favor and right now, I feel like I've been bait and switched and no one seems to care. More

My car had been in a accident and the insurance company totaled it out. I know I was going to buy another Mercedes so my fiancee and I started shopping around looking to see who had what. Now I have always totaled it out. I know I was going to buy another Mercedes so my fiancee and I started shopping around looking to see who had what. Now I have always dealt with this dealership for my service on the car that had gotten in the accident and had nothing but excellent service from John Shepard, so I figured I would take a look and see what they had there and there she was a beautiful 2013 C300 4Matic love at first site but didn't think I wanted to spend that much so the search continued. Went to a another Mercedes Dealership and boy was the service terrible so back we went and when Kathy stepped in let me tell you she is professional, warm and knows her stuff! And the car that I fell in love with she worked her magic and me and my new girl are together! She took the time to explain everything about that car to me even after the sale was complete, she has followed up to make sure things are running smooth! If you are in the market for a Mercedes or maybe your not but trust me you will be once you go there ask for Kathy Walton extradionare. Thank you guys you have a customer for life! More

The services at Phil Smart are always great & excellent. We know the repair cost upfront and sometimes got a free service. Lisa Reager is a great employee and so are other employees at Phil Smart excellent. We know the repair cost upfront and sometimes got a free service. Lisa Reager is a great employee and so are other employees at Phil Smart. That's why we current own two Mecedz from the dealer. More

I was shopping for a new car, first one I have ever purchased, and the decision was between either Mercedes or BMW. The professionalism and no-hard-sales philosophy of Mercedes was the deciding factor purchased, and the decision was between either Mercedes or BMW. The professionalism and no-hard-sales philosophy of Mercedes was the deciding factor on the reason I decided to purchase from Alan vs. from another dealership. Relationship/client management is something that I regard very highly and use in my job every day. When this is done right, you have a customer for life. More

Timely and friendly buying experience. Took time discussing vehicles, trims, and options. Quickly took care of a dealer-locate to get the vehicle I wanted. discussing vehicles, trims, and options. Quickly took care of a dealer-locate to get the vehicle I wanted. More

The people here nice and professional and take care of customers. I bought my C300 new from this dealership and do my first year service here and everything is taken care professionally even the voucher f customers. I bought my C300 new from this dealership and do my first year service here and everything is taken care professionally even the voucher for detailing that Alan gave me was still valid after 1 year and they did a great job. More

I love my Mercedes Benz 300 4matic that I purchase last month in October 2012! It drive's & handle like I am floating on air! month in October 2012! It drive's & handle like I am floating on air! More

Phil Smart is an excellent dealership selling excellent cars and providing excellent service. You might pay a few dollars more for purchasing your Mercedes through Phil Smart and a few dollars more for ser cars and providing excellent service. You might pay a few dollars more for purchasing your Mercedes through Phil Smart and a few dollars more for service but you can rest assured that they stand behind the cars they sell and take care of their customers. More