Mercedes-Benz of Seattle

My service advisor Bill is always helpful, friendly and forthcoming. Service experience excellent. They also seem to have restored their former quality in the final carwash which had suffered for a while forthcoming. Service experience excellent. They also seem to have restored their former quality in the final carwash which had suffered for a while. More

Excellent service, courtesy and responsiveness. Sharp staff and knowledgeable technicians. Best waiting room accomodations bar none. Sharp staff and knowledgeable technicians. Best waiting room accomodations bar none. More

Very bad service experience. Message experience was totally flawed: could not reach service representative: calls not returned. At pick up which was 2 hours later, I was forced t Message experience was totally flawed: could not reach service representative: calls not returned. At pick up which was 2 hours later, I was forced to appear in much later and in heavier traffic: no explanation of what was done: overcharged by 1/3 of cost: remedy unclear and no receipt for refund after second day. Receipt included notes about other service needs that were not mentioned to me verbally. Totally disappointed! My car was not listed as an option in final review The computer system dealer uses is totally outdated and impossible to navigate. Completing this review only reinforced an anger and frustration! More

Very friendly and attentive staff, focused on meeting all my needs. I’ve been satisfied with their service for almost 15 years my needs. I’ve been satisfied with their service for almost 15 years More

I’ve always had my car serviced here and it’s sustained a good quality of service. This most recent episode was no different. Pleasant staff, efficient check in and the quick offer of a courtesy car when i good quality of service. This most recent episode was no different. Pleasant staff, efficient check in and the quick offer of a courtesy car when it became apparent that extra parts were needed. Good communication throughout. I will keep coming back. More

Exelence service and nice people to deal with. I will recommend this to any other Mecedes owner I will recommend this to any other Mecedes owner More

Professional, organized, helpful, and courteous! Service is fantastic and the maintenance on the car exactly what was needed. Service is fantastic and the maintenance on the car exactly what was needed. More

I prefer Phil Smart over current owners. Current management has a lot to learn to move forward w excellence. I was happy w drop off and return people. Administration in house is on learning Current management has a lot to learn to move forward w excellence. I was happy w drop off and return people. Administration in house is on learning curve when making appointments. But man who was over seeing check in/out was pleasant and excellent to work with. More

Mr. William Bellacourt was my primary contact with the service. Informative, friendly, service completion was as estimated. Made for an excellent customer service. service. Informative, friendly, service completion was as estimated. Made for an excellent customer service. More

Service advisor is not returning my call, and when he did, he was lying about the availability and schedule. Very shady business practices. did, he was lying about the availability and schedule. Very shady business practices. More