Mercedes-Benz of Portland - Service Center

I was led to believe there would be normal service on a weekend but found it was a “skeleton crew” on Saturdays. Nevertheless, car was done with only slight delay weekend but found it was a “skeleton crew” on Saturdays. Nevertheless, car was done with only slight delay More

Almost impossible to get a service appointment for any non standard work. Busy but no callback non standard work. Busy but no callback More

Portland Mercedes offers a clean inviting waiting area. I was disappointed that I was not offered a loaner vehicle because I own a Smart car that I bought from them. I was stuck at home without transportat I was disappointed that I was not offered a loaner vehicle because I own a Smart car that I bought from them. I was stuck at home without transportation for over 3 weeks. (I live in a rural area with no public transportation) My service advisor was great and helped me as best he could with the warranty coverage. More

Always a pleasant experience whether searching for a new car or having ours serviced. Edward is an outstanding sales person...always knowledgeable, courteous and pleasant. car or having ours serviced. Edward is an outstanding sales person...always knowledgeable, courteous and pleasant. More

Very helpful during service on my Honda 2018 CRV a couple of weeks ago. Thanks of weeks ago. Thanks More

Honest, friendly and professional staff, They kept me updated throughout the service of my vehicle. They were very helpful with any questions I had. updated throughout the service of my vehicle. They were very helpful with any questions I had. More

Oil leak like crazy after an oil change. Turn out the oil filter gasket was broken upon installation . Can’t believe this is rendering by an authorized dealer. Turn out the oil filter gasket was broken upon installation . Can’t believe this is rendering by an authorized dealer. More

Customer service is not what it used to be with previous owners and personnel at this location. No response to VMs by service advisor, service advisor manager never called after assuring me he would reach o owners and personnel at this location. No response to VMs by service advisor, service advisor manager never called after assuring me he would reach out in an email. Advertised discount for routine maintenance not applied. More

I would never buy another vehicle from the dealership. I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires and had preexisting engine issues. The vehicle due to the issues it has has depreciated its value over $11,000 in 6 months. The know. Tire issues should have been disclosed along the mechanical issues. I was told by sales this was a great reliable car and it’s far from that. I will say that the service department is great but sale efforts to “make thing right” are laughable. More

I have confidence in the work done there. My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to get going home. More