Mercedes-Benz of Portland - Service Center

Car was returned to me in a state of partial disassembly with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team ar with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team are extremely difficult to reach through any type of communication method. Texts, calls, and emails left unanswered. Incorrect replacement part was ordered. Multiple extra trips required to resolve. Most importantly to me, the vehicle was dropped off fully assembled and that's how it should have been returned to the customer. I've been a customer at this location since 2018. This experience has soured me on MB of PDX and leaves me questioning whether to continue with the brand for my next vehicle purchase. Even though personnel and performance of the sales and service units are unrelated, I question whether I would be able to receive quality service on a new MB vehicle at this location. Management at this organization responds to online reviews promptly but never once made an attempt to contact me. Service writer appeared unwilling or unable to push back against shoddy work by the tech. This indicates to me that service writer does not feel empowered and supported by management team. More

Came in for a standard oil change. Left with oil leaking after the service. Brought the vehicle back for review and the sales tech said the leak had been there for quite some time, Alt Left with oil leaking after the service. Brought the vehicle back for review and the sales tech said the leak had been there for quite some time, Although they never mentioned it. Andy said he would email me the estimate after I waited for 2 hours to get the vehicle inspected. Never received the estimate, even though I asked for it twice. More

Everything was great, including the Lyft/Uber back and forth to my workplace Thank you forth to my workplace Thank you More

Appointments are fast and convenient, staff is very friendly, waiting area and amenities are great with available drinks and snacks, an Uber is free to shuttle you back and forth if needed. Top notch o friendly, waiting area and amenities are great with available drinks and snacks, an Uber is free to shuttle you back and forth if needed. Top notch overall. More

The service staff is very good , but the dealership has policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we wo policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we would have to pay 20,000 premium over the price from Mercedes factory. So we were forced to look for a dealership that did not charge a premium. So this dealership lost a good potential customer through their greed. I recently had the car detailed , at the dealership. They did a very good job. However the car had a tire that was loosing air . I was told that I had to purchase a new tire regardless of whether it was a simple tire leek. More

Great service! They go above and beyond to provide the best service and make it super convenient. I wouldn't take my vehicle anywhere else. They go above and beyond to provide the best service and make it super convenient. I wouldn't take my vehicle anywhere else. More

Throughly enjoyed Abigails professional attitude. Will be back. For my next service. Keep up the good work. Thank you. Will be back. For my next service. Keep up the good work. Thank you. More

they took days to get to my scheduled service, returned it broken (they flushed the coolant system and returned it with a leak in the coolant service), refused to fix it on their dime, offered to have me p it broken (they flushed the coolant system and returned it with a leak in the coolant service), refused to fix it on their dime, offered to have me pay for parts and they pay for service, but when I picked it up they claimed they offered to split the cost which cost me and extra $200+ More

I had the worst experience in the last 15 years since I have been using the services of this dealer. Unprofessional, bad communication, poor service. They ruined the image of the Mercedes brand have been using the services of this dealer. Unprofessional, bad communication, poor service. They ruined the image of the Mercedes brand More

My service advisor is very attentive, knowledgeable, extremely helpful and professional. thank you for the wonderful experience. extremely helpful and professional. thank you for the wonderful experience. More