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Mercedes-Benz of Portland - Service Center
Portland, OR
1,465 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,465 Reviews of Mercedes-Benz of Portland - Service Center
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March 03, 2023
Had a recall performed that took about 2 days. Everything from scheduling , service and delivery was perfect. Service Advisor Mark Towers was knowledgeable, friendly and efficient. I have been Everything from scheduling , service and delivery was perfect. Service Advisor Mark Towers was knowledgeable, friendly and efficient. I have been using this dealer since 2002. More
by Cab4kw
Verified CustomerEmployees Worked With
Mark Tower
March 03, 2023
Was quoted the wrong price for transmission service. 300$ difference. Passenger window was supposed to be fixed and it was not. Now I have to drive another hour long trip so you can maybe fix it this ti 300$ difference. Passenger window was supposed to be fixed and it was not. Now I have to drive another hour long trip so you can maybe fix it this time. The front differential was replaced. Was told the smell from the new parts would stop in a couple of days. It has been about a month and it still smells every time I drive it. These are the same type of reasons I don’t go to the Wilsonville dealership anymore. Portland and Wilsonville seem to care about the money more than the customer which is very sad. No compensation no apologies. I have another appt on the 9th for my window again. Would like a different advisor this time More
by Ajpraise2022
Employees Worked With
March 03, 2023
They were professionals at customer service and after fixing my car they broke it down to me about the situation of my car and you can tell they care about the customers and their work ethic and even cle fixing my car they broke it down to me about the situation of my car and you can tell they care about the customers and their work ethic and even clean my car as a bonus would go back to them again More
by Dumontrider84
Employees Worked With
March 01, 2023
I brought in 2 vehicles for service in February: a 2007 E350 sedan and a 2007 ML320CDI. Mark handled the servicing for the sedan brought in on Andy's day off, with competent professionalism. Andy saw that E350 sedan and a 2007 ML320CDI. Mark handled the servicing for the sedan brought in on Andy's day off, with competent professionalism. Andy saw that the service of the SUV was completed with a short wait time. I enjoyed working with both individuals. More
by BARR6182
February 27, 2023
Horrible experience with bb recall ! Lies .now have lost just about everything. Its bull. Dont believe anything anyone says now . They tell me my cars repairs are not due to the neligenc Lies .now have lost just about everything. Its bull. Dont believe anything anyone says now . They tell me my cars repairs are not due to the neligence when my 2009 has been parked since i got the notice to not drive! They had it towed there then have it hostage and take no accountability that it was running driving then parked then battery died! So i apprive a battery but they want over 3000.00 for my car to maybe run and drive! Im disabled w kids w disabilities! And in a unsafe situation. Im not okay that they know i have no idea how to go about handling this my financial stability depends on having my vehicle and my family altogether well being .they charge over 300 buks ea piece of diagnosis ea part etc when it was not broken! How can i feel !?;( devastated talking to the news screw this. Sean has tried to cordinate tho then ea time does not get that it was fine until parked forever! Thats the battety recall i think they have too. Illegal. Bigtime. More
by Casslynn88
Employees Worked With
The recall escalations
