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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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June 21, 2023

My experience at Mercedes Benz of Portland was great. They provided a nice loaner car & my car is running like new after service. Thank you to the service department & I will definitely bring my car here More

by RMARWAH55X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Mercedes-Benz of Portland responded

Our team is happy to have helped make your recent service as convenient as possible by providing a loaner vehicle and quality maintenance. When your vehicles next service is due, we look forward to having you back at Mercedes-Benz of Portland.

June 21, 2023

My service was on time. They finished the work early. My vehicle was washed and ready when I arrived. More

by DR.ALAN2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Jun 23, 2023 -

Mercedes-Benz of Portland responded

Thank you for trusting our service team at Mercedes-Benz of Portland to provide you with timely and reliable service. For any future service needs, we look forward to serving you again.

June 21, 2023

Needed part that was backorder with no availability date. Ecekua and shop foremen was amble Timo find part. Also worked with 3rd party warranty company. Repairs done speedily once part was found. More

by WOLFSONS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alexander Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia service advisor., Arthur Dimalanta, Mekonnen Wossene
Jun 23, 2023 -

Mercedes-Benz of Portland responded

It is so great to hear that our team here at Mercedes-Benz of Portland was able to find the part and do the repairs quickly for you. Thank you for the positive feedback, it was a pleasure working with you and we hope to see you again.

June 21, 2023

Great experience. I came in because a part had been recalled. I only had 30 min and they made sure to get me out of there on time with car washed and vacuumed More

by STUPARKS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Jun 23, 2023 -

Mercedes-Benz of Portland responded

Thank you for sharing your positive experience with us! We're delighted that despite your limited time, our team at Mercedes-Benz of Portland was able to address the recalled part and get you out on time. Thank you for coming in, we hope to see you again for any future servicing needs.

June 20, 2023

Mark and the team have done it again. Always there with a smile, amazing customer service, honest, professional and friendly advice and recommendations. We love the team at Mercedes-Benz More

by daveconners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Jun 21, 2023 -

Mercedes-Benz of Portland responded

Hello Dave, we are so glad that your experience with Mark and the team at Mercedes-Benz of Portland has been consistently honest, professional and friendly. Working with you is always a pleasure and we are thrilled that the Mercedes-Benz family is growing! As always we are looking forward to working with you and your family again down the road.

June 18, 2023

When I go into the dealership I'm greeted with great costumer serves they take care of you. More

by MONTANAGIRL1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Tanigawa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower, Mekonnen Wossene
Jun 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for letting us know about your good experience with our team here at Mercedes-Benz of Portland. We are so glad that you appreciate our great customer service and we look forward to seeing you again.

June 18, 2023

The young man with short hair and dark skin is very friendly and knowledgeable as a service greeter. Great energy and I look forward to seeing him when he's working. More

by MBlover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Jun 20, 2023 -

Mercedes-Benz of Portland responded

We are pleased to see our service team member, Mekonnen, provided you with a friendly, knowledgeable and positive service experience. We greatly appreciate your recent business and hope to have the opportunity to serve you again here at Mercedes-Benz of Portland.

June 18, 2023

Very professional peoples that works. There . I took my car in and it was painless I will keep using this service department in the future again More

by WASUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Jun 20, 2023 -

Mercedes-Benz of Portland responded

Thank you so much for letting us know about your positive experience at Mercedes-Benz of Portland. We are so pleased that your experience was both professional and painless and we look forward to assisting you again in the future.

June 17, 2023

Check in was on time, check in person was quick and personable. Inside dealership was very clean and comfortable. Notified timely when service was completed and service advisor explained the work that More

by DK.ROSE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Jun 20, 2023 -

Mercedes-Benz of Portland responded

Hello, we appreciate your positive feedback from your experience with our team here at Mercedes-Benz of Portland. We are delighted to hear that your visit was timely and comfortable and we look forward to working with you again in the future.

June 17, 2023

We were treated so well by Cecilia S. Efficient, professional and we feel better with our car at Mercedes of Portland. They are kind and always come threw and take care of us. More

by CSELLARDSRECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Jun 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for letting us know about your great experience with our team member, Cecilia, here at Mercedes-Benz of Portland. We are so happy that you found our service to be efficient, professional and kind and we look forward to seeing you again down the road.

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