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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews
Call Service Center (971) 340-4573

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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July 24, 2023

After being abused at Wilsonville Benz, this was a refreshing change. Mekonnen gave me and my car tlc. More

by ELSIECHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Jul 25, 2023 -

Mercedes-Benz of Portland responded

We're glad you found a positive and refreshing change at our dealership. At Mercedes-Benz of Portland, providing TLC to both our customers and their cars is our top priority. Thank you for allowing us to serve you, and we hope to continue exceeding your expectations in the future.

July 23, 2023

Courteous service and rapid response to additional issues with the vehicle. Shuttle and loaner service always offered. More

by Amador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Mercedes-Benz of Portland responded

We appreciate your positive feedback! Thank you for highlighting our courteous service, rapid response to vehicle issues, and the convenience of our shuttle and loaner services. We look forward to serving you again at Mercedes-Benz of Portland!

July 21, 2023

I asked about a replacement battery and had no response. Plus they changed me -almost $500 for an A service which was basically an Oil change More

by pecknigel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Jul 25, 2023 -

Mercedes-Benz of Portland responded

Hello, thank you for your candid feedback. I would like to extend my apologies for the level of communication you received, and can assure you this will be addressed with our team. In the meantime, the opportunity to learn more about your service quote and address your concern would be welcomed. Please consider reaching out to me direct using the contact below. 503-228-8351 Eric Trueblood Service Manager

July 21, 2023

Charge me for doing nothing very bad customer service didn't solve the problem change me $300 More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember her name
Report | Print
Jul 25, 2023 -

Mercedes-Benz of Portland responded

Hello, It is concerning to see the feedback you have shared here. When time allows, please consider reaching out to me directly. I would appreciate the opportunity to learn more about your experience and work towards regaining your confidence in our team. 503-228-8351 Eric Trueblood Service Manager

July 21, 2023

Mark Tower is the best service advisor In the world! Totally trust everything he tells me regarding my vehicle! More

by DIANE.CRIPPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 24, 2023 -

Mercedes-Benz of Portland responded

Thank you for your glowing review, Diane! We're delighted to hear that Mark Tower has provided you with such excellent service. We truly value your trust and appreciate your business. We look forward to continuing to serve you at Mercedes-Benz of Portland!

July 17, 2023

They were friendly and did a good job of getting you into the door but they lied about my tail lights and overcharged for items. They wanted another $275 to diagnosis the tail lights telling me they changed More

by CHRISCHRISCLANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Jul 19, 2023 -

Mercedes-Benz of Portland responded

Hello Chris, I’m concerned to see the feedback you have shared here as our team takes great pride in providing high-quality service to both our customers and their vehicles. When convenient for you, please consider reaching out to me directly. I would like to learn more about the issue you experienced with your tail lights and work towards earning back your confidence. 503-228-8351 Eric Trueblood Service Manager

July 17, 2023

Friendly and responsive, Mercedes of Portland has always handled my maintenance and service needs well. They always get me in and out quickly. More

by KEN.BODDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Jul 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for the loyalty you have shown our service team, Ken. Providing you with quality and timely service has been our pleasure and we look forward to continuing to provide it for years to come. Safe travels!

July 17, 2023

Very quick in getting the job done. I appreciate the follow up afterwards. Cozy waiting room. More

by POWERSIMPACT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for choosing to bring your vehicle to our team at Mercedes-Benz of Portland for service. We are pleased to see you had a comfortable wait and are more than happy to have worked efficiently to get you back on the road. Until your next service, safe travels.

July 16, 2023

Great! Great! Great! Great! Great! Great great great great great great great great great great More

by Annie.l.harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 18, 2023 -

Mercedes-Benz of Portland responded

Hey Annie, it is a pleasure to know our team provided you with a great experience. We appreciate the kind review and hope to have you back at Mercedes-Benz of Portland for any future needs.

July 15, 2023

Terrible service Rude Too expensive when you can get done bettee at orher mb dealers Quality has gone Downhill! More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia
Report | Print
Jul 17, 2023 -

Mercedes-Benz of Portland responded

JJ, It is unfortunate to see the feedback you have shared here, as your business is greatly valued by our team. When time allows, I hope you will consider contacting me directly using the information below. I hope to learn more about your concerns and work towards a positive outcome soon. 503-228-8351 Eric Trueblood Service Manager

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