Mercedes-Benz of Portland - Service Center

It’s OK. I’ve noticed a lot of turn over, I’m seeing a different service tech every time. They used to offer me a loaner car & now I have to Lyft. I don’t lov I’ve noticed a lot of turn over, I’m seeing a different service tech every time. They used to offer me a loaner car & now I have to Lyft. I don’t love that. I miss Art. But the dealership is clean, its easy to schedule appts & I love my car More

Could not get in touch with a human and was not updated about progress on car. about progress on car. More

They charged me $60 more for my oil change than I could get elsewhere, it also took forever. get elsewhere, it also took forever. More

Got us in quick and took care of us and our vehicle. Weird issue of having to much oil in our engine after 6-7 months since last service with no oil added. Weird issue of having to much oil in our engine after 6-7 months since last service with no oil added. More

Fast in and out. Kept time as promised and completed all work on time. Confirmed oil was also filled properly this time. Kept time as promised and completed all work on time. Confirmed oil was also filled properly this time. More

Always courteous. Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doi Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doing work to save time. More

The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance and still nothing because a person that would be helping me isn’t there. What about letting the client know beforehand will be great. Just awful customer service. More

They go extra mile to please their clients, great customer service and flow up, will recommend them to friends customer service and flow up, will recommend them to friends More

Jesus Soria is the best. I won't go anywhere else. Took great care of me. Thank you Victor Creamer I won't go anywhere else. Took great care of me. Thank you Victor Creamer More

Scheduled time was 9:00AM, my was not pulled in to bay until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it a until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it anyway. Service advisor didn’t tell me until 4 hours later. More