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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,464 Reviews
Call Service Center (971) 340-4573

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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September 30, 2023

Great service. Prompt appointment scheduling. Attentive service advisor with good communication on car’s readiness, Overall easy experience. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Portland responded

Barb, we're delighted to know that you had a great experience with our service team at Mercedes-Benz of Portland. Thanks for highlighting the prompt scheduling and communication! We hope to get the opportunity to serve you again.

September 28, 2023

Great Service Really Great Tex Guy and Service Team Very Helpful in explaining the work that will be done More

by PLEXLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Mercedes-Benz of Portland responded

We are pleased to know you are satisfied with the level of service and communication our service team provided. Serving you was our pleasure, and we hope to get the opportunity to do so again at the time of your vehicles next due service.

September 27, 2023

Excellent Service Agents, especially Cecelia. There took excellent care of my car and of me! The best More

by GERIRANDLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachery Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Mercedes-Benz of Portland responded

Providing you and your vehicle with excellent care was our pleasure! Thank you again for choosing Mercedes-Benz of Portland, and for taking the time to recognize our team member, Cecelia.

September 26, 2023

My car was ready for me to pick it up much sooner than I expected. The advisor also said that since I have such low mileage not all of the six year service needed to be done. More

by JAMESGAGILBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Mercedes-Benz of Portland responded

Hey James! Thank you for thinking of our team at Mercedes-Benz of Portland when it came time for your vehicles 6 year maintenance. We are happy to have gotten your vehicle back to you in a timely manner and hope that you will continue to keep to keep us in mind for all your future maintenance needs.

September 26, 2023

Always great service. My second time with Bella as my service advisor and, once again, I was well taken care of and kept informed. More

by KCARLSON1741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Sep 27, 2023 -

Mercedes-Benz of Portland responded

We are happy to see that you are satisfied with the maintenance and customer service provided by our advisor, Bella. We will be sure to pass along your kind words and hope to have you back at Mercedes-Benz of Portland for your vehicles next due service.

September 14, 2023

The lack of professionalism and respect when I bring my car in for service. The service center phone service is terrible as well. Twice I’ve brought my car in for service and one of the problems was not fi More

by ANDREAS.JURETZKA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 18, 2023 -

Mercedes-Benz of Portland responded

Andreas, I would like to extend my apologies to you, as this is never the feeling we want our customers to experience post-service. When time allows, please consider reaching out to me directly. I would appreciate the opportunity to learn more about your experiences and work with you towards a more positive outcome. 503-228-8351 Eric Trueblood Service Manager

September 11, 2023

They were Great, from beginning to end, especially Mekonnen. He was extremely helpful and personable. More

by LALEGGS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 13, 2023 -

Mercedes-Benz of Portland responded

Mekonnen and team here at Mercedes-Benz of Portland were more than happy to have provided you with an exceptional experience from beginning to end! If there is anything we can do to assist in the future, please don't hesitate to reach out.

September 08, 2023

Good service and I was so happy I didn’t need major overhaul! Waiting area comfortable and because I live on a farm it was a luxury to have car detailed More

by REEDFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I can’t remember names of two fine gentlemen in service who helped me but 5 stars for each
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Sep 08, 2023 -

Mercedes-Benz of Portland responded

We are always happy to deliver the news when our customers vehicles are not in need of major repair! Thank you for taking the time to write about your positive experience with our team at Mercedes-Benz of Portland. We hope to get the opportunity to work with you again soon.

September 08, 2023

Service was great, friendly staff, great experience. I would recommend to my friends and family More

by NATALIYAF81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 12, 2023 -

Mercedes-Benz of Portland responded

Thank you for your willingness to recommend our team at Mercedes-Benz of Portland to your friends and family, Nataliya. We are pleased to know you enjoyed your experience with our team and hope to be seeing you again.

September 07, 2023

Bella was a wonderful service advisor. I came in on a whim to have my car aligned and they were more than helpful getting my car right in and out. More

by BURSHEIMTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bella
Report | Print
Sep 08, 2023 -

Mercedes-Benz of Portland responded

Thank you for trusting our team to provide this routine service for your vehicle. We are more than happy to have gotten you back on the road in a timely manner, and will certainly be sharing your kind remarks with our team member, Bella.

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