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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,464 Reviews
Call Service Center (971) 340-4573

1,464 Reviews of Mercedes-Benz of Portland - Service Center

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October 12, 2023

Took my vehicle in for an odd noise in possibly suspension. Was tricky to diagnose but they didn't give up. Kept me updated every step of the way. Awesome service!!! More

by C.SWORDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 13, 2023 -

Mercedes-Benz of Portland responded

We're glad our team at Mercedes-Benz of Portland was able to help diagnose and fix the issue with your vehicle. Thanks for highlighting their dedication! Safe driving ahead!

October 12, 2023

Service Advisor, Andy Acevedo, is the best! He explained all repairs to me without sounding like he was reading from a manual. Repairs were done in reasonable amount of time and efficient Lyft More

by dnakano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that Andy provided you with top-notch service at Mercedes-Benz of Portland! It's great to see your appreciation for his explanations and our efficient repair time. We'll be here if you need anything else in the future!

October 10, 2023

Very happy with pre and post sales support from lithia - both Mercedes and mini of Portland More

by Harsha_vardhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosalynn Hallmark
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Oct 11, 2023 -

Mercedes-Benz of Portland responded

Hello Harsha, thank you for taking the time to speak from your experience with both Mercedes-Benz of Portland and our sister location, MINI of Portland. Both teams would be happy to get the opportunity to work with you again!

October 06, 2023

Good price and good service . Very welcome customer from the Manager and the seller when I got there More

by SAIGON4K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Kim, Mekonnen Wossene
Report | Print
Oct 09, 2023 -

Mercedes-Benz of Portland responded

Thank you again for choosing to work with our team here at Mercedes-Benz of Portland. We are more than happy to have been welcoming upon your arrival, and to have provided great service throughout your visit. Until next time, drive safe!

October 03, 2023

They had my car two different times for over 60 days with little to no communication about the extent of the repair and progress being made. More

by LITHIA0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 11, 2023 -

Mercedes-Benz of Portland responded

We're sorry to read about your experience. It's our goal to provide timely and transparent communication during any repair process, so it's concerning that we've fallen short in this instance. We'd appreciate the opportunity to discuss this further with you and work towards a resolution - please reach out when convenient for you. Eric Trueblood - Service Manager - 503-228-8351

October 02, 2023

I've always been completely satisfied with Mark and the service dept at Mercedes-Benz / Naito. I wouldn't take my smartcar anywhere else. More

by JOHNB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 03, 2023 -

Mercedes-Benz of Portland responded

Hey John, we are pleased to know that you've always been satisfied with the level of care provided by Mark and the service team here at Mercedes-Benz of Portland. Your trust in us for your smartcar's needs is greatly appreciated! Until next time, safe travels!

October 02, 2023

Friendly and efficient service. Full detailed explanation of what was completed during the service. Pleasant waiting area that I was able to utilize. More

by AMY.WINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 03, 2023 -

Mercedes-Benz of Portland responded

Amy, thank you for taking the time to write about your experience with our team. We are pleased to read you are happy with the communication, service and waiting area here at Mercedes-Benz of Portland, and hope to get the opportunity to serve you again in the future. Until then, safe travels.

October 01, 2023

Professional, clean and inviting environment! Customer service hands down 5 stars all day long. Best experience. More

by CANDACESANDERS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know you had a 5-star experience at Mercedes-Benz of Portland! Thanks for highlighting our professional environment and top-notch customer service. We look forward to serving you again in the future!

October 01, 2023

Communicated well with me regarding the service and timeframe. We needed new tires which were needed due to age. This took one extra day, but it was concluded on time and drove well. We were pleased!! More

by RODW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that you had a positive experience with our service team at Mercedes-Benz of Portland. Thank you for your patience and understanding about the extra day needed for new tires. We hope your vehicle continues to drive well, and look foreard to assisting you with any future needs.

September 30, 2023

Great service. Prompt appointment scheduling. Attentive service advisor with good communication on car’s readiness, Overall easy experience. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Portland responded

Barb, we're delighted to know that you had a great experience with our service team at Mercedes-Benz of Portland. Thanks for highlighting the prompt scheduling and communication! We hope to get the opportunity to serve you again.

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