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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,507 Reviews
Call Service Center (971) 340-4573

1,507 Reviews of Mercedes-Benz of Portland - Service Center

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December 06, 2023

Mark Tower is always willing to make sure my very concerns are taken care of. Providing the best service possible. More

by JoeA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar, Samuel Kim, Mark Tower, Ryan Power
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Dec 07, 2023 -

Mercedes-Benz of Portland responded

Joe, it's great to know that Mark is always there for you during each of your visits here at Mercedes-Benz of Portland. Thank you for the review, we look forward to working with you again.

December 05, 2023

Could do a better job No more bothering please Think for your customers Go home time More

by QINGJIANGZ
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Portland responded

Hello, thank you for this honest feedback. Our team respects your time and we thank you for taking a moment to share this review. In the future, we hope to get the opportunity to serve you again. Until then, safe travels!

December 05, 2023

They are always attentive to my needs in terms of servicing my vehicle and providing me with transportation if needed. More

by LINDA.KIMBERLY
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Portland responded

Linda, we're glad to know that our team at Mercedes-Benz of Portland is always able to meet your needs. Thank you for the positive feedback, we hope to work with you again soon!

December 03, 2023

Make always been very helpful and so friendly. Highly recommend to talk to Make. Sorry Make. I made you have more work by reference to all my friends. More

by supreesmith
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Dec 04, 2023 -

Mercedes-Benz of Portland responded

Hello, we are pleased to see that our team has been helpful and friendly during your visits here at Mercedes-Benz of Portland. Thank you for recommending us to your friends, we appreciate the extra work!

December 02, 2023

The staff is first rate as always and was efficient and very courteous. Your people make car maintenance a no hassle experience. More

by LIMA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our team at Mercedes-Benz of Portland made your car maintenance experience hassle-free and efficient. Thank you for sharing this positive feedback!

December 01, 2023

Excellent service. Appreciate attention to detail and callout of low tread. 2023 loaner was fun to drive and appreciated. More

by ALISSA.SEIDLITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Dec 01, 2023 -

Mercedes-Benz of Portland responded

Alissa, we're glad to know you appreciated the attention to detail and enjoyed driving our 2023 loaner. Thank you for choosing Mercedes-Benz of Portland! We hope to see you again for your next service.

December 01, 2023

They got me in during a battery emergency and back out same day. It was a good and thankful experience. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalynn Hallmark
Report | Print
Dec 04, 2023 -

Mercedes-Benz of Portland responded

Rich, we're glad to know our team at Mercedes-Benz of Portland was able to assist you promptly during your battery emergency. Thank you for sharing your positive experience!

November 30, 2023

Mekonnen Wossene is definitely an asset to Mercedes-Benz! He is professional, knowledgeable, and very pleasant. He helped make our tire/wheel/etc emergency less stressful. Thank you Mekonnen! More

by LSMITH9766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Nov 30, 2023 -

Mercedes-Benz of Portland responded

We're so glad to know that Mekonnen was able to assist you during your tire emergency at Mercedes-Benz of Portland. It's great knowing his professionalism and knowledge made the situation less stressful for you! For any future needs, please don't hesitate to reach out.

November 30, 2023

I’ve been a customer for 4 years with several issues handled with quality professionalism. I’m rating a #4 because the communication level was not what I’ve been used to. I’m certain this issue is a 1 t More

by TIPS0067
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Mercedes-Benz of Portland responded

We appreciate your feedback and continued support over the years at Mercedes-Benz of Portland. We apologize if our communication didn't meet expectations this time around, but we're committed to improving for future interactions. Thank you again!

November 29, 2023

Bella Amador have provided 5-STAR service and took care of me. I am so very happy with result, she is SUPER NICE and PROFESSIONAL!!! More

by Marina Sergeev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
Report | Print
Nov 29, 2023 -

Mercedes-Benz of Portland responded

Marina, we're pleased to read our team member, Bella provided you with top-notch service here at Mercedes-Benz of Portland. Thank you for your kind words and enjoy your new ride!

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