Mercedes-Benz of Portland - Service Center

All parties I worked with in-service were attentive, professional, professional, and engaging and addressed my concerns in a very timely manner. professional, professional, and engaging and addressed my concerns in a very timely manner. More

This is our third car from this dealer and it will not be our last. Best service ever. our last. Best service ever. More

Rebecca’s customer service at Portland Dealership was amazing! She was personable and ensured to find solutions, which was a win/win for myself and service department. amazing! She was personable and ensured to find solutions, which was a win/win for myself and service department. More

They give me appointment. I took my car in three days. They didn’t did anything to my car. My car just stayed there for three days and they didn’t even did a diagnose on it. W I took my car in three days. They didn’t did anything to my car. My car just stayed there for three days and they didn’t even did a diagnose on it. Waste of time. More

I had the pleasure of working with Maya Moore, the service receptionist, and I couldn't be more impressed with her exceptional customer service. From the moment I contacted the office, Maya made the e service receptionist, and I couldn't be more impressed with her exceptional customer service. From the moment I contacted the office, Maya made the entire appointment scheduling process smooth and efficient. She was not only professional and courteous but also took the time to listen to my needs and offer helpful suggestions. Her attention to detail ensured that all my appointments were booked promptly, and I felt genuinely valued as a customer. It's clear that Maya is dedicated to providing an outstanding experience, and I truly appreciated her friendly, proactive approach. She's an asset to the team, and I look forward to working with her again in the future! More

I didn’t work with Jesus Soria so I didn’t rate him. Amanda Monroe contacted me and she was outstanding Amanda Monroe contacted me and she was outstanding More

Very challenging to contact for service. Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% tax was only $301. My last few encounters for service have been miserable. More

As always the Mercedes-Benz of Portland service center has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my v has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my vehicle. He provided a video of the inspection performed. I could see the service technician being very thorough servicing my vehicle. In my opinion providing the video was above and beyond. I truly appreciated the video because they gave me direct insight of my vehicle servicing. Very well done Mercedes-Benz of Portland service center! More

My sunroof was open, not sure why sinceit was just getting an oil change. Everything else was excellent. getting an oil change. Everything else was excellent. More

Jesus provided excellent service during my recent service appointment. He was friendly, efficient, and kept me informed. appointment. He was friendly, efficient, and kept me informed. More