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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,464 Reviews
Call Service Center (971) 340-4573

1,464 Reviews of Mercedes-Benz of Portland - Service Center

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January 15, 2024

Thorough checkup. Ended up doing more than just the routine maintenance. Luckily I had a coupon. More

by MDRINKW
Recommend Dealer
Yes
Employees Worked With
Camryn
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

Thank you for placing your trust in our team to service your vehicle. We are happy to have addressed each of its maintenance needs, and hope to have you back upon your next due service. Until then, safe travels!

January 15, 2024

Excellent I was pleased. I was pleased. I was pleased. I was pleased. I was pleased. More

by KLAANICCA
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

We are pleased to see just how pleased you were with the level of service provided by our team. For any future maintenance needs please continue to keep Mercedes-Benz of Portland in mind.

January 15, 2024

THIRD TIME WORKING ON MY WINDOW AND IT STILL MADE NOISES GOING DOWN. I GET A FILM ON THE WINDOW THAT GLASS CLEANERS WILL NOT REMOVE! More

by HUFFMANGARY
Recommend Dealer
No
Report | Print
Jan 14, 2024 -

HUFFMANGARY responded

THIRD TIME WORKING ON MY WINDOW AND IT STILL MADE NOISES GOING DOWN. I GET A FILM ON THE WINDOW THAT GLASS CLEANERS WILL NOT REMOVE!

Jan 14, 2024 -

HUFFMANGARY responded

THIRD TIME WORKING ON MY WINDOW AND IT STILL MADE NOISES GOING DOWN. I GET A FILM ON THE WINDOW THAT GLASS CLEANERS WILL NOT REMOVE!

Jan 19, 2024 -

Mercedes-Benz of Portland responded

Gary, I regret to see you continue to experience this issue with your window. I can assure you I will be looking further into your service history with us and hope that you will consider reaching out to me directly when you are available, so that we can work together towards a more positive outcome for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 15, 2024

Good service n nearby More convenient enjoy time while waiting for service to be done and very friendly More

by BEEBEE272011
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you found our service convenient and enjoyable at Mercedes-Benz of Portland. We appreciate your feedback, thank you for sharing!

January 15, 2024

No No No No No No no no no no no no no no no no More

by MUNIS
Recommend Dealer
Yes
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

Thank you for the positive rating. Our team appreciates you taking the time to make this submission and we hope to get the opportunity to serve you again down the road.

January 15, 2024

Easy to make a service appt, fast service. Very helpful and I'm impressed! I'll be back! More

by Diana P
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Report | Print
Jan 24, 2024 -

Mercedes-Benz of Portland responded

Diana, we are pleased to read the level of care provided by our team left you feeling impressed! We look forward to having you as a return customer here at Mercedes-Benz of Portland.

January 15, 2024

Very responsive, customer focused I appreciate the expertise and customer focused approach. The service advisor is always reachable More

by ANTON.GRAETZ
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

Anton, we're delighted to know that you had a positive experience with our service advisor at Mercedes-Benz of Portland. We always aim for responsiveness and customer satisfaction!

Jan 16, 2024 -

Mercedes-Benz of Portland responded

Anton, we're delighted to know that you had a positive experience with our service advisor at Mercedes-Benz of Portland. We always aim for responsiveness and customer satisfaction!

January 15, 2024

Very helpful. Let me leave my car there until I recovered from Covid. Mark Tower is very nice and professional and my dirty car was so clean when I picked it up. More

by JRITAP
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know that our team, especially Mark, was able to assist you during such a challenging time. It's great hearing your car was returned clean and ready for the road! Thank you for choosing Mercedes-Benz of Portland.

January 15, 2024

the service advisor Bella Amador is not knowledgeable about Mercedes vehicles, she did not accurately note down my issues, did not communicate timely, poorly managed my repair/maintenance and wasted my t More

by CODYXIU
Recommend Dealer
No
Employees Worked With
Bella Amador
Report | Print
Jan 19, 2024 -

Mercedes-Benz of Portland responded

It is concerning to see the feedback you have shared here, as I can assure you this is not the level of care we hope for our customers to receive. When possible, the opportunity to learn more about, and address, these concerns would be greatly appreciated. Please consider reaching out to me at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

Jan 25, 2024 -

CODYXIU responded

The number you provided is an automated answering machine. I was not able to reach out to you over the phone. I made an effort to speak to you today in person at the dealership about the issues I've had with your service department over the past 2 encounters. I waited over an hour to speak to you and the foreman even when I told my service rep when I'll be there. I saw you walking around after your meeting and looked at me in the eye and turned your back on me without acknowledging my presence. I am terribly disappointed with the experience I've had as a customer of 8 years.

January 14, 2024

Mark was helpful, but there was a delay because parts didn't arrive on time. Then there was an additional delay because something got broken during installation. I also had to scrutinize the bill to make More

by dornatsky
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

Dornatsky, we appreciate your patience during the process and apologize for any inconvenience caused. We're glad to know Mark was helpful and will ensure our team at Mercedes-Benz of Portland continues improving on these points you've mentioned. Thank you for sharing your experience!

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