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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,464 Reviews

1,464 Reviews of Mercedes-Benz of Portland - Service Center

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January 17, 2024

Car was kept at the shop for a few days so I got an electric loaner with almost empty battery and no home charging kit. Went to public charging station to charge but found out the battery charging spee More

by HCLEEPINGA
Recommend Dealer
No
Jan 19, 2024 -

Mercedes-Benz of Portland responded

I'm sorry to read about your experience with the loaner vehicle. We understand how important it is for our customers to have a reliable and convenient transportation option while their car is in service, so I can assure you this feedback will be shared with our team in an effort to improve future loaner vehicle experiences. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 17, 2024

It was great My experience is more based on the customer service which is Mekonnen is great at & very friendly More

by WARRENJAMES97
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Warren, we're delighted to know that you had a great experience with Mekonnen at Mercedes-Benz of Portland. Thank you for the positive feedback about our customer service!

January 16, 2024

Very friendly and easy. It was very smooth from scheduling an appointment, sign in when arriving at the dealership and getting my service was done in a reasonable time. More

by JIM@MACVICARSPORTS.COM
Recommend Dealer
Yes
Jan 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know your experience at Mercedes-Benz of Portland was smooth and efficient. Thank you for sharing this positive feedback, we appreciate it!

January 16, 2024

It was quick and very pleasant. Best experience I had and he was very helpful,fast and nice More

by OLESYAPRIK15
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Jan 17, 2024 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for its maintenance needs. Our team is happy to have provided you with timely and helpful service. Until your next visit, safe travels!

January 16, 2024

Easy to work with, friendly staff. Mark Tower is the best advisor out there. He always makes sure I'm taken care of. More

by AUSTINY97
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Jan 17, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you had a positive experience with our team and Mark here at Mercedes-Benz of Portland. We always aim to provide the best service possible, so your feedback is much appreciated!

January 16, 2024

The process was easy, quick and efficient I would highly recommend the dealership for any service needs on a vehicle More

by TRILLGLOKU23
Recommend Dealer
Yes
Jan 17, 2024 -

Mercedes-Benz of Portland responded

We're glad to know your experience with our team at Mercedes-Benz of Portland was efficient and easy. Thank you for recommending us, we hope to get the opportunity to serve you again.

January 16, 2024

I have a radiator leak and they didn't mention that but the mention I need to change coolant fluid, just wondering what is more important radiator leak or changing coolant, it looks like you don't want to More

by MAZEN163
Recommend Dealer
Yes
Jan 19, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read about your recent experience. It's important that our customers are fully informed about their vehicle's condition, and we apologize if this wasn't the case during your visit. We would like to discuss this further with you and clarify any misunderstandings or concerns you may have regarding the service provided. Please feel free to reach out at a time convenient for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

January 16, 2024

Bella was awesome in handling my service B. She just took care of it all flawlessly! More

by ABHAY.NILAKHE
Recommend Dealer
Yes
Employees Worked With
Bella
Jan 17, 2024 -

Mercedes-Benz of Portland responded

It is a pleasure to read that our team member, Bella, provided you with top-notch customer care during your vehicle's recent service. We will be sure to pass along this great feedback. Until your next visit with us, drive safe!

January 15, 2024

Great service I've been getting my car service for years at Mercedes of Portland and each time I've had consistent exceptional service. More

by SUEHANSEN17
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know you've consistently received exceptional service at Mercedes-Benz of Portland. Your continued trust in us is greatly appreciated! We look forward to serving you again one day.

January 15, 2024

Very courteous staff. They worked hard to get the service completed quickly since I was waiting. More

by GEORGEANDLUCY
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Jan 15, 2024 -

Mercedes-Benz of Portland responded

George and Lucy, Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road.

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