Mercedes-Benz of Portland - Service Center

They are very informative on my car. . they also make sure I am comfortable waiting for the service to be completed. . they also make sure I am comfortable waiting for the service to be completed. More

In the past, wonderful. This time like I was bothering her too busy day. Was unaware of my car and its history with the dealership This time like I was bothering her too busy day. Was unaware of my car and its history with the dealership More

Efficient, friendly, and fair. Both times I brought the car in, I received courteous and prompt service. The technicians were knowledgeable and I had clear expectations of what to Both times I brought the car in, I received courteous and prompt service. The technicians were knowledgeable and I had clear expectations of what to expect, am satisfied with the service provided. More

Under staff and over booking services. I had to wait triple my anticipated time frame for tires replacement. Thank goodness Mark was able to give me a loaner after waiting for 3 hours. The I had to wait triple my anticipated time frame for tires replacement. Thank goodness Mark was able to give me a loaner after waiting for 3 hours. They need more help, at this rate you will definitely have many unsatisfied customers. More

I felt like I was working with true professionals. I waited for my car, and the work was completed much faster than I anticipated. Everyone was friendly and helpful, and the space I waited for before I waited for my car, and the work was completed much faster than I anticipated. Everyone was friendly and helpful, and the space I waited for before the car was very pleasant. More

My service started 3+ hours after my appointment time after being told it would start in 'just a few minutes'. I was told my vehicle was ready even though the service wasn't complete, ended up having to after being told it would start in 'just a few minutes'. I was told my vehicle was ready even though the service wasn't complete, ended up having to wait over an hour for it. My car seats were removed and then not installed properly even though I was told to 'wait so the tech can put them back'. Probably my worst service experience since I've owned a car. Will likely never return. More

Very professional, excellent service, and work. The fact that I've been going there for years with all of my Mercedes, well speaks for itself The fact that I've been going there for years with all of my Mercedes, well speaks for itself More

Great customer service and Bella was very nice to work with. The job was completed on time and on budget. with. The job was completed on time and on budget. More

This was the first OEM required service. The quality of the service was good. However, there were some glitches in the electronics, controlling the folding mirrors and automatic dimming head The quality of the service was good. However, there were some glitches in the electronics, controlling the folding mirrors and automatic dimming headlights. More

Uneventful. I was given a nice loaner but only drove home and back. Good experience. I was given a nice loaner but only drove home and back. Good experience. More