Mercedes-Benz of Portland - Service Center

You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the status of my car and requested to speak with a manager. I was repeatedly directed to voicemail after voicemail. I’m returning my car for conceivably post-service related issues. I do not believe that I received good service. More

Worst customer service ever, I was over charged for the repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. repair and I was harassed to return the loaner car. They even wanted to come to my job to get the loaner. More

Chris is super helpful and does a magnificent job of keeping in touch and provides accurate updates. I truly enjoy working with him. keeping in touch and provides accurate updates. I truly enjoy working with him. More

It is the only dealership I take my car. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. More

Great customer service. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. More

Service was great, I asked twice for a copy of my inspection report and I still have not received it. inspection report and I still have not received it. More

Mo went above and beyond to help me with my service and was available for all of my questions. Have not had such good service before 15/10 was available for all of my questions. Have not had such good service before 15/10 More

Before I went I call in to get a part reprogram the dude who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 j who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 just to take off the bumper and to put the new part which was to over priced for me bc and he said they were gonna take 3 hours js to take the bumper off si I try talking to him about the price and he said “I don’t want to argue” when i was trying to talk things bc it was to overpriced and I thought I wasn’t fair so the experience with him was very poor and upset because he didn’t try to help me out or try to talk things through idk if he’s a bad day but that is not a cool way on trying to help out customer with their car. More