Mercedes-Benz of Portland - Service Center

Awesome. Service rep was efficient, friendly, professional, knowledgeable. I appreciated that he noticed a small dent and let me know about dealer services to Service rep was efficient, friendly, professional, knowledgeable. I appreciated that he noticed a small dent and let me know about dealer services to easily fix it. There seems to be a lot of turnover and ad advisors there, I hope you’re able to keep him! More

Very Friendly, fast and very knowledgeable. Kept me updated and got me out very fast. Kept me updated and got me out very fast. More

I appreciate the great services. I've been getting from you guys, All of my. Maintenance work have been done in a professional mannor . I've been getting from you guys, All of my. Maintenance work have been done in a professional mannor . More

Palmer, our salesman, Rebecca in service and Brad in finance were courteous, professional and helpful from the moment we arrived until we left.. finance were courteous, professional and helpful from the moment we arrived until we left.. More

Charged $600+ for labor but did not fix issue (only fixed one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explai one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explained I would would be waiting; gave incorrect information about at least one issue (said car was not drivable; it was. Said it would not shift out of 1st gear, it did) Communication was not accurate on multiple occasions. More

I was shocked at the number of services suggested when I arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. More

They had a nice loaner vehicle ready for me but the work took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. More

It is a pleasure working with Rebecca Bray. She stays in contact, explains what should be done, and is a nice person. She stays in contact, explains what should be done, and is a nice person. More

Rebecca Bray is the best. She is friendly and approachable. She is knowledgeable and dependable. She is friendly and approachable. She is knowledgeable and dependable. More

The overall experience was very good. Nice people. Worked hard to get me taken care of. I would have given a 5 for my overall experience but I was a little disappointed with the after car Nice people. Worked hard to get me taken care of. I would have given a 5 for my overall experience but I was a little disappointed with the after care of my purchase. When there were some things found damaged with the car. More