Mercedes-Benz of Portland - Service Center

Intake was ok, they didn't have my reservation because it was made via A.I. phone system. They found it but the process wasn't seamless. Car completed on-time. Service Advisor committed to identify why he wa was made via A.I. phone system. They found it but the process wasn't seamless. Car completed on-time. Service Advisor committed to identify why he was incorrect in something he told me and call me back the next day. No returned call yet. More

The Service staff was courteous and polite. Maintenance and service went well, and the car was returned nicely cleaned up inside and out. The waiting area does not compare well with other simil Maintenance and service went well, and the car was returned nicely cleaned up inside and out. The waiting area does not compare well with other similar vehicle sales and service stores. All in all the experience and opwas a good one. More

When I bring my vehicle in I get prompt service and care with making sure it is in great condition. Maurice ensures I am aware of any issues and helps me understand what is needed. with making sure it is in great condition. Maurice ensures I am aware of any issues and helps me understand what is needed. More

They are doing very good job I will comeback soon l can love your guys love your guys More

Overall pleased with service and help. Fast, responsive and listened to my needs for the cat. Fast, responsive and listened to my needs for the cat. More

Brought car in to be inspected after hitting a couple of potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to potholes. Madison was attentive, explained problem and work done. She helped me to login to Mercedes app. Had nice social conversation too. Happy to see women service representatives. I hope you pay them the same as your male representatives. More

Worst experience. Didn't communicate at all when car would be done. Almost scammed me out of $1393 for no reason! Didn't communicate at all when car would be done. Almost scammed me out of $1393 for no reason! More

Life time lithia oil changes on a honda, don't get parts that have been requested, don't do things they say they will do that have been requested, don't do things they say they will do More

I’ve been bringing my car to this dealership for yearly maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was maintenance, but it feels like the level of service has been declining each time I visit. This time, when I arrived, everything seemed fine. I was told the service would take about 3–4 hours, which was reasonable. However, the waiting area was disappointing—the fridge was nearly empty, with only a few cans of Sprite left. It’s a small detail, but considering this is a Mercedes-Benz dealership, I expected better. Since I didn’t want to wait around, I Ubered home after Maurice assured me he’d call when my car was ready. But after four hours with no call, I decided to check in myself. Getting through to the service department was a hassle—no one answered, and my calls kept going to a recorded message. I had to call three times before someone finally picked up. Unfortunately, instead of trying to help, she insisted that only my assigned service advisor could provide an update. Rather than checking herself, she just transferred me to Maurice’s voicemail. At that point, I decided to just head to the dealership in person. My Mercedes app was already showing that the hood had been closed and the maintenance interval had been reset, so I figured the car was done. When I arrived, Maurice immediately recognized me, apologized, and explained how busy he was, showing me the stack of invoices he was handling. I don’t have an issue with Maurice—he was clearly doing his best. But it felt like the service department was either understaffed or just poorly managed. And the way my call was handled was frustrating—instead of helping, the woman I spoke to just passed me off to voicemail. Honestly, I’ve had much better experiences at my Toyota dealership, which is disappointing given the difference in brand expectations. I hope they improve their communication and customer service because each visit seems to be getting worse. More