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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,532 Reviews
Call Service Center (971) 340-4573

1,532 Reviews of Mercedes-Benz of Portland - Service Center

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June 03, 2025

They had a nice loaner vehicle ready for me but the work took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. More

by lori.bernhardt
Recommend Dealer
Yes
Employees Worked With
Maurice
Report | Print
Jun 03, 2025 -

Mercedes-Benz of Portland responded

Hi Lori, thank you for your patience and understanding! We're glad to hear that Maurice was helpful during your visit at Mercedes-Benz of Portland. We appreciate the feedback and hope everything is running smoothly now!

June 03, 2025

It is a pleasure working with Rebecca Bray. She stays in contact, explains what should be done, and is a nice person. More

by RRB116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
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Jun 04, 2025 -

Mercedes-Benz of Portland responded

We're delighted to hear that Rebecca provided such excellent service at Mercedes-Benz of Portland. Keeping our customers informed and comfortable is always a top priority for us. Thank you for sharing your experience!

June 02, 2025

Rebecca Bray is the best. She is friendly and approachable. She is knowledgeable and dependable. More

by LUCIBATCHELOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
Report | Print
Jun 03, 2025 -

Mercedes-Benz of Portland responded

Thank you for the special shout-out to Rebecca for the friendly and approachable service at Mercedes-Benz of Portland. We truly value your business and look forward to your next visit!

May 31, 2025

The overall experience was very good. Nice people. Worked hard to get me taken care of. I would have given a 5 for my overall experience but I was a little disappointed with the after car More

by gaffleyland
Recommend Dealer
Yes
Employees Worked With
Michael, Jonte, Mo
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Jun 02, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your feedback about Mercedes-Benz of Portland. We're glad to hear that the team worked hard during your purchase, but we're sorry to learn about the issues with aftercare. Please reach out so we can address any concerns and ensure you're fully satisfied!

May 30, 2025

I never had a problem with service this is 3rd Mercedes I think my only issue would selling service not needed More

by FRANK.LESICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Mercedes-Benz of Portland responded

Hi Frank, thank you for your feedback and loyalty to Mercedes-Benz of Portland. We appreciate your trust in us and will take note of your concerns regarding service recommendations. Safe travels with your third Mercedes!

May 26, 2025

My service agent Rebecca was so welcoming and kind, answered all my questions, and took care of me promptly. Thank you ! More

by JASMINECALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca was my service agent but Mo is also very kind
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May 28, 2025 -

Mercedes-Benz of Portland responded

Thank you for highlighting the exceptional customer care provided by Rebecca! We love hearing about service experiences such as these at Mercedes-Benz of Portland. Please let us know how we can serve you in the future, Jasmine!

May 21, 2025

Barbara is the worst. Very uninterested in customer and no follow up. I asked her a question and she shrugged her shoulders and just walked away. More

by DNG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Soria
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : barbara,
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May 27, 2025 -

Mercedes-Benz of Portland responded

Hello, Thank you for taking the time to bring your experience with customer service to our attention. It's disappointing to hear about your encounter with Barbara. We strive for attentive and responsive service, so this feedback is concerning and will be looked into. Please reach out if you'd like to discuss further or have any other questions or concerns. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 15, 2025

Dropped my car off to be inspected for a noise that was coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. More

by balsa84fabric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice "Mo" McQueen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience with the inspection. It sounds like we didn't address the main issue, and I apologize for any inconvenience this may have caused. Please reach out so we can discuss how to make things right for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 14, 2025

Was not aware of the minimal experience of technicians on the weekends would have been nice to know that upfront. More

by Teetimebuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know her name.
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May 16, 2025 -

Mercedes-Benz of Portland responded

I apologize for any inconvenience caused by the weekend staffing. We strive to provide consistent service, and I appreciate your feedback on this matter. If you have further questions or concerns, please feel free to reach out anytime. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 13, 2025

I would never! !! Ever suggest ANYONE VISIT THIS PLACE!! A total ripoff!!! Violated my car!! Took my money and made more a problem! More

by bgood4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
Report | Print
May 15, 2025 -

Mercedes-Benz of Portland responded

It's concerning to hear about your experience, and I apologize for any issues you encountered. We strive to provide honest service. Please reach out so we can address this situation directly with you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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