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Mercedes-Benz of Portland
Portland, OR
2,471 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,471 reviews
April 13, 2024
Clean facility,well played out. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. More
by UAANDABC67
Verified CustomerEmployees Worked With
Other Employees :
Nickolas Kalantari
April 12, 2024
Great service, very nice people and quick in and out process. I love picking up my nice clean car as well! process. I love picking up my nice clean car as well! More
by DOBFROMPDX
April 12, 2024
Excellent service knowledgeable technician and on time. I'll never stop going to Mercedes service downtown Portland I'll never stop going to Mercedes service downtown Portland More
by DAN.RADULESCU
April 10, 2024
Everything I come to Mercede for a service, I know you can do a wonderful job. can do a wonderful job. More
by joe mar
Employees Worked With
April 09, 2024
- friendly advisor - couldn’t find my appointment in the system but I had the confirmation text - service took too long and I was not kept in the loop. Had to ask but received no answer by text but a the system but I had the confirmation text - service took too long and I was not kept in the loop. Had to ask but received no answer by text but an email with an estimate but I wasnt aware they were going t email me. Then I had to call to figure out what that was about. When the service takes a lot longer than expected, a quick note to the customer will go a long way or a quick text to let them know you are sending an estimate by email. - windshield wiper arm was broken during service. The inspection sheet showed wiper inspection passed but then I was told the car was not ready because the windshield wiper arm needed to be replaced and that takes an 1 hour (service videos show it takes a lot less than an hour) - tires were not rotated. Front tires were worn noticeably more than rear. Got home and checked, tires were not rotated. No report for tire rotation. No marks on the tires. - service quality has gone down over the years, More
by APS
Employees Worked With
Don’t remember the name
April 04, 2024
Found it to be easy to work with the team out of Portland than to deal with local sharks. than to deal with local sharks. More
by WILLIAM87
April 04, 2024
They had my car all day for a scheduled alignment. They emailed $5000 estimate of things needed. Many had nothing to do with alignment. Bait and Switch scare tactics They emailed $5000 estimate of things needed. Many had nothing to do with alignment. Bait and Switch scare tactics More
by S-Class-SCB
Employees Worked With
Chris Scorcio
April 01, 2024
Extensive new damage to my vehicle, vehicle returned with batteries both killed, lost my phone number, threatening and unprofessional, poor customer service, intimidating and rude, felt like I was an annoyan batteries both killed, lost my phone number, threatening and unprofessional, poor customer service, intimidating and rude, felt like I was an annoyance and very unwelcome. Vehicle no longer operable after in their possession. More
by RASATURN
Employees Worked With
Camryn and Eric
