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Mercedes-Benz of Portland

Portland, OR

4.3
2,357 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,357 reviews

March 25, 2019

Awful experience First of all, dale was extremely rude. Danielle said the car has no issues at all.I drove 5 hours to get the car and when I got there, 1 headlight was More

by A.F_KARIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale Acelar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rouaa Alameri
May 07, 2019 -

Mercedes-Benz of Portland responded

Hello, I was the one who assisted your transaction. We as a dealership is different from others. We price to sell and we explain the issues that vehicles comes up with. In the end, we want your business and if we can make it happen we try to earn it in the best way we can. And while you had concerns, we addressed those concerns and you signed the documents and drove home with your new vehicle. I apologize i couldn’t discount any more as We price aggressively to earn customers. That is why you drove 5 hours to get this amazing deal. I hope you are enjoying your new car! Dale Acelar Sales Manager

May 07, 2019 -

Mercedes-Benz of Portland responded

Hello, I was the one who assisted your transaction. We as a dealership is different from others. We price to sell and we explain the issues that vehicles comes with. In the end, we want your business and if we can make it happen we try to earn it in the best way we can. And while you had concerns, we addressed those concerns and you signed the documents and drove home with your new vehicle. I apologize i couldn’t discount any more as We price aggressively to earn customers. That is why you drove 5 hours to get this amazing deal. I hope you are enjoying your new car! Dale Acelar Sales Manager

March 25, 2019

Customer For Life Andrew did a fantastic job, went out of his way to accomadate us. Mylee went above and beyond to close the deal. Best purchase experience. More

by Tyler Rainer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hourani, Andrew Singer
March 23, 2019

Mercedes used car purchase We bought a 2015 GLK 350 recently. Our salesman, Joe, did a great job working with us to hold and purchase the car. Certified pre owned is a great w More

by CHRISPILOT
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe King
March 22, 2019

stress free car buying experience I found a car I loved online and Andrew and Maury, set up a time for me to come in. I just liked there was no pressure or hard sales pitches. Andrew S More

by PETERTAYLORRACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maury Sails, Andrew Singer
March 21, 2019

The Dedmond's We were looking for a car for my wife and was recommended to you by my cousin Ricky Brame who has purchased two new Mercedes-Benz from you. So we t More

by SLDEDMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Acelar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maury Sails, Andrew Singer
March 16, 2019

BEYOND WONDERFULLY AMAZING!!! Maury was friendly, knowledgeable and very intentional about being sure that we left with what we wanted. He answered all questions and was very perso More

by Elisedbostic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Acelar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ufo Moreno, Jake Patterson, Maury Sails, Nate Johnson-Grumm
March 15, 2019

it was an amazing experience. I would love to come back MB Portland has one of the best employees. We were helped by Nikki Gihm. She was very professional, calm, patient and very polite with us. We had a ve More

by ravitejanitta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Gihm, Nate Johnson-Grumm
March 14, 2019

Daniel is awesome gave to me good information. I came actually from Korea to America. I had some language problem to understand, but Deniel gave me awesome information for me. I m appreciate that. More

by NWSMAN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Acelar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deniel Tkachuk
March 13, 2019

Absolutely horrible customer service all around. Literally hung up the phone on us multiple times when trying to reach them regarding a faulty vehicle he sold us. Andrew and his team of More

by RBG4Prez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Plummer
March 13, 2019

Sales experience This was the best sales/purchase experience we have ever had. This is our 8th Merceded. Edwsrd Kluwe was outstanding and the most helpful in tjis purc More

by pspilot81
Price
Recommend Dealer
Yes
Employees Worked With
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rdeard Khuwe, Nate Johnson-Grumm
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