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Mercedes-Benz of Portland

Portland, OR

4.2
2,520 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,520 reviews

May 24, 2025

Great experience, helpful friendly personal , pleasant atmosphere, good selection and excellent pricing very complete range of services and quality, service department looks awesome. More

by CHARLESSTOUT0656
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda monroe
May 27, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Portland! We're delighted to hear that our team and services met your expectations. We look forward to welcoming you back in the future!

May 21, 2025

Barbara is the worst. Very uninterested in customer and no follow up. I asked her a question and she shrugged her shoulders and just walked away. More

by DNG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Soria
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : barbara,
May 27, 2025 -

Mercedes-Benz of Portland responded

Hello, Thank you for taking the time to bring your experience with customer service to our attention. It's disappointing to hear about your encounter with Barbara. We strive for attentive and responsive service, so this feedback is concerning and will be looked into. Please reach out if you'd like to discuss further or have any other questions or concerns. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 17, 2025

John and Nick were extremely nice to deal with. They were not at all pushy. We took some time with our decision and finally made an offer on a new GLC300. They were very fair and we decided on a More

by Julie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Mercedes-Benz of Portland responded

Julie, we're delighted to hear that John and Nick provided you with a comfortable and fair experience at Mercedes-Benz of Portland. Thank you for recommending us, and enjoy all the features of your new GLC300!

May 15, 2025

Dropped my car off to be inspected for a noise that was coming from under the hood well the problem was never fixed but ended up paying $2100 dollars for services that was recommended. More

by balsa84fabric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice "Mo" McQueen
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Mercedes-Benz of Portland responded

I'm sorry to hear about your experience with the inspection. It sounds like we didn't address the main issue, and I apologize for any inconvenience this may have caused. Please reach out so we can discuss how to make things right for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 15, 2025

Very easy to work with. John is very knowledgeable and was immensely helpful in familiarizing us with all the bells and whistles. Mylee is great. She has all of our paperwor More

by BRIAN@DRETKELAW.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonte Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with us at Mercedes-Benz of Portland! We're delighted to hear that John and Mylee made the process smooth and enjoyable. Enjoy all those bells and whistles in your new vehicle!

May 14, 2025

Was not aware of the minimal experience of technicians on the weekends would have been nice to know that upfront. More

by Teetimebuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know her name.
May 16, 2025 -

Mercedes-Benz of Portland responded

I apologize for any inconvenience caused by the weekend staffing. We strive to provide consistent service, and I appreciate your feedback on this matter. If you have further questions or concerns, please feel free to reach out anytime. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 13, 2025

I would never! !! Ever suggest ANYONE VISIT THIS PLACE!! A total ripoff!!! Violated my car!! Took my money and made more a problem! More

by bgood4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
May 15, 2025 -

Mercedes-Benz of Portland responded

It's concerning to hear about your experience, and I apologize for any issues you encountered. We strive to provide honest service. Please reach out so we can address this situation directly with you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 12, 2025

Intake was ok, they didn't have my reservation because it was made via A.I. phone system. They found it but the process wasn't seamless. Car completed on-time. Service Advisor committed to identify why he wa More

by KevinCCornelius
Recommend Dealer
Yes
May 13, 2025 -

Mercedes-Benz of Portland responded

Kevin, thank you for sharing your experience with us at Mercedes-Benz of Portland. We apologize for the hiccup with your reservation and are glad to hear that your car was completed on time. We'll make sure our team follows up regarding the callback issue. Your feedback helps us improve!

May 11, 2025

After visiting 2 other local Mercedes dealerships, Mercedes of Portland and their wonderful staff were able to get me into the car I was wanting at the price I was looking for More

by BREAUNAGILLEM
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Mercedes-Benz of Portland responded

Breauna, we're delighted to hear that our team at Mercedes-Benz of Portland was able to meet your needs and get you into the car you wanted. Thank you for choosing us!

May 10, 2025

Very professional staff Explain my vehicle details Courtesy experience was top notch my vehicle was delivered in perfect condition. I plan on being a repeat Customer. More

by LCBSVT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Portland provided top-notch service and delivered your vehicle in perfect condition. We look forward to welcoming you back as a repeat customer!