Mercedes-Benz of Portland

Charged $600+ for labor but did not fix issue (only fixed one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explai one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explained I would would be waiting; gave incorrect information about at least one issue (said car was not drivable; it was. Said it would not shift out of 1st gear, it did) Communication was not accurate on multiple occasions. More

John was very nice , but not very attentive on following up on questions. Also , worked with others at this dealership, very slow to respond, when answering the phone , just wanted to send call to ANOTHER up on questions. Also , worked with others at this dealership, very slow to respond, when answering the phone , just wanted to send call to ANOTHER department, usually the wrong department, very frustrating . Not great on customer service . More

I was shocked at the number of services suggested when I arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. More

We really like and appreciate John, he’s been very helpful and puts up with all our requests for help. helpful and puts up with all our requests for help. More

They had a nice loaner vehicle ready for me but the work took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. More

It is a pleasure working with Rebecca Bray. She stays in contact, explains what should be done, and is a nice person. She stays in contact, explains what should be done, and is a nice person. More

Rebecca Bray is the best. She is friendly and approachable. She is knowledgeable and dependable. She is friendly and approachable. She is knowledgeable and dependable. More

The overall experience was very good. Nice people. Worked hard to get me taken care of. I would have given a 5 for my overall experience but I was a little disappointed with the after car Nice people. Worked hard to get me taken care of. I would have given a 5 for my overall experience but I was a little disappointed with the after care of my purchase. When there were some things found damaged with the car. More

I never had a problem with service this is 3rd Mercedes I think my only issue would selling service not needed think my only issue would selling service not needed More

Great experience working with Mercedes-Benz of Portland. Quite possibly the smoothest purchase experience I have ever had. John was very communicative and extremely knowledgeable about the vehicle. From the Quite possibly the smoothest purchase experience I have ever had. John was very communicative and extremely knowledgeable about the vehicle. From the moment I submitted an inquiry via the website, to driving off the lot with my new car, everything was superb. I would definitely recommend Mercedes-Benz of Portland More