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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.3
2,472 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,472 reviews

June 26, 2024

Nice people and quick service. Little frustrating trying to make a reservation for service about 6 weeks out. Automated system just keeps giving the “next” available appointments. More

by 2ducksfans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Mercedes-Benz of Portland responded

Hello, Unfortunately, we believe your visit with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and is affecting dealerships across the country. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your service appointments in the future. Thank you, Eric Trueblood - Service Manager - 503-228-8351

June 24, 2024

Chris has treated me with outstanding care and customer service and should be rewarded for his work More

by DAVID.GOURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Scorcio
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Jun 24, 2024 -

Mercedes-Benz of Portland responded

Hi David, thank you for your kind words. We love hearing about your positive experience. We'll make sure Chris gets the recognition he deserves for his exceptional work. Until next time, enjoy the road ahead!

June 24, 2024

I was led to believe there would be normal service on a weekend but found it was a “skeleton crew” on Saturdays. Nevertheless, car was done with only slight delay More

by SKLEWISMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Mercedes-Benz of Portland responded

Thank you for your feedback! We apologize for any inconvenience caused by the weekend staffing at Mercedes-Benz of Portland, but we're glad to hear your car was serviced with only a slight delay. We'll work on improving this aspect moving forward. Come visit us again soon!

June 22, 2024

Almost impossible to get a service appointment for any non standard work. Busy but no callback More

by rleo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Mercedes-Benz of Portland responded

Hello, Unfortunately, we believe your visit with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and is affecting dealerships across the country. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your service appointment in the future. Thank you, Richard Fox - General Manager - 503-525-6209

June 21, 2024

To be honest it is our first experience and we found excellent car and servises More

by TALYCARE1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Joseph, Donavan McMillin
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Jun 24, 2024 -

Mercedes-Benz of Portland responded

Hello, thanks for the 5-star review! We are happy to hear that you had an excellent first experience at Mercedes-Benz of Portland. Come visit us again soon!

June 20, 2024

Portland Mercedes offers a clean inviting waiting area. I was disappointed that I was not offered a loaner vehicle because I own a Smart car that I bought from them. I was stuck at home without transportat More

by MANCINIZOO
Recommend Dealer
Yes
Employees Worked With
Christopher Scorcio
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Jun 21, 2024 -

Mercedes-Benz of Portland responded

Thank you for sharing your feedback. We're glad to hear that our service advisor provided great assistance regarding the warranty coverage. Come visit us again in the future!

June 18, 2024

Always a pleasant experience whether searching for a new car or having ours serviced. Edward is an outstanding sales person...always knowledgeable, courteous and pleasant. More

by COLORCHICKGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Kluwe, Bella Amador
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Jun 19, 2024 -

Mercedes-Benz of Portland responded

Thank you for your kind words and continued support! We're pleased to hear that Edward and the team at Mercedes-Benz of Portland consistently provide you with a pleasant experience. Here's to many more! Come see us again soon!

June 17, 2024

Very helpful during service on my Honda 2018 CRV a couple of weeks ago. Thanks More

by mgrimes4154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mgr
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Jun 18, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for taking the time to leave your feedback for Mercedes-Benz of Portland. We are happy to hear that you were pleased with the service on your Honda CRV. Please come see us again soon!

June 17, 2024

Honest, friendly and professional staff, They kept me updated throughout the service of my vehicle. They were very helpful with any questions I had. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Mercedes-Benz of Portland responded

Hi William, we're glad to hear our team at Mercedes-Benz of Portland provided you with honest and professional service. Thanks for sharing your experience! We'll see you next time!

June 16, 2024

Oil leak like crazy after an oil change. Turn out the oil filter gasket was broken upon installation . Can’t believe this is rendering by an authorized dealer. More

by HENRY_LIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bella Amador
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Jun 18, 2024 -

Mercedes-Benz of Portland responded

Henry, I apologize for the issue with your oil change. This is not the level of service we aim to provide and I'm sorry for any inconvenience caused. Please reach out so we can address this properly. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

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