Mercedes-Benz of Portland

Very disrespectful staff. I was discriminated against working with Christopher service advisor and his manager Bella. I service my car with them, and after there days, the che I was discriminated against working with Christopher service advisor and his manager Bella. I service my car with them, and after there days, the check engine light came on. They want me to pay for the diagnosis, and informed that they need the car two day for diagnosed, and you don’t provide loaner car. Christopher proceeded to tell me that they only give loaners to owners of 2016 models or higher. So. If you have anything older than that don’t, they don’t give you loaner car. You will receive the lowest customer service because of your car model. Then the interaction with Christopher made it feel very uncomfortable and discriminated against because we don’t have a new car. Not only that. I went there the same day I did the service and asked for Chris, they said he will be right with you, I had to wait with my newborn outside for almost an hour to wait for him. Truly unprofessional More

I brought the car in for some scheduled services and elected to wait on it. People were kind and professional mostly. I will say, for a high-end car dealer the service advisor had a very unprofessional elected to wait on it. People were kind and professional mostly. I will say, for a high-end car dealer the service advisor had a very unprofessional appearance. I know it’s Portland, but I expect a bit more from a premium car dealership. It would not be a heavy lift to look professional, especially when your customers are paying $120K for a vehicle, and over $150/hr for labor. More

I've bought or leased several cars from Portland Mercedes Benz over the years. Dale & his crew always do a great job! Patrick & Amanda were especially helpful on this latest purchase! Keep up the good wo Benz over the years. Dale & his crew always do a great job! Patrick & Amanda were especially helpful on this latest purchase! Keep up the good work! More

Mercedes was fair with me on my trade in. Mylee and Darien made my buying experience a pleasure. Mylee and Darien made my buying experience a pleasure. More

Great experience, very friendly and professional from start to finish. Would highly recommend doing business with them. start to finish. Would highly recommend doing business with them. More

Great dealership to work with great service friendly salesman with a lot of knowledge of the cars salesman with a lot of knowledge of the cars More

Mekonnen was very friendly, professional and kept me informed. He answered all my questions in a personable manner! My car was finished ahead of schedule and they arranged a Lyft for me to be able to go informed. He answered all my questions in a personable manner! My car was finished ahead of schedule and they arranged a Lyft for me to be able to go about my day. Much appreciated! More

knowledgeable service representatives And excellent mechanical service. wasn’t waiting area with very good coffee mechanical service. wasn’t waiting area with very good coffee More

Disappointed in last 2 service experiences. Follow-up phone call sounds promising. We will see about the next. Follow-up phone call sounds promising. We will see about the next. More

workers don’t take the job serious. left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining abou left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining about the experience they’ve been dealing with. More