Mercedes-Benz of Portland

Great experience this time! Car was finished under expected target time, and price was under the approximate quote. Customer service agent was very professional and kind. Car was finished under expected target time, and price was under the approximate quote. Customer service agent was very professional and kind. More

Mercedes service has been helpful, courteous and willing to work with me on repairs. The service reps are great! to work with me on repairs. The service reps are great! More

Poor customer service, came in for a window repair and the mechanics messed with something else and broke the mode dial. came in and wanted to charge me for diagnostic and to fix it. Chris has no customer the mechanics messed with something else and broke the mode dial. came in and wanted to charge me for diagnostic and to fix it. Chris has no customer service experience. More

Great customer service, quick and easy for maintenance work on car. The reps are very knowledgeable and good at explaining things or finding someone who knows how to answer questions. I love the shuttle s work on car. The reps are very knowledgeable and good at explaining things or finding someone who knows how to answer questions. I love the shuttle service they offer when I need work done on my car. More

Shorthanded and I would like to talk to a person when I make an appointment not a n AI. Everyone is polite and the lounge area is nice. I do not like the fact that I am having a problem with my car since I make an appointment not a n AI. Everyone is polite and the lounge area is nice. I do not like the fact that I am having a problem with my car since I had it serviced and no one is answering my texts to address the issue. I also know that the check list they say they performed is not trustworthy. I know my windshield washer hasn’t worked for at least a year and it was checked as okay.so why even say you preform the check? I’m sorry if this is so negative . I have been previously been happy with the service except for the cost. I have bought 2 Smart Cars from this center but now that Mercedes no longer sells them I feel like they want to sweep us under the rug. More

The advisor and Service Dept. are incompetent. I went to dealer 4 times saying that something is wrong with car and requested that they test drive to diagnose. I always wrote dow are incompetent. I went to dealer 4 times saying that something is wrong with car and requested that they test drive to diagnose. I always wrote down the mileage each time I would drop off the car to see if they are really test driving like they said they would. Each time they said “It checks out fine, no problem “. Obviously too stupid and lazy to even notice the problem it has. Utter lack of concern or knowledge to correct the problem. The 2nd time I went for a service B and the advisor then said you will get a customer survey , but please contact us before filling it out to address any issues. Well I did have issues, so i called back at the advice of the advisor and thought they would check the car again as a courtesy. I was under the impression they wanted to do a good job to get a good review. The diagnosis was ‘All OK” They ended up charging me 253.99 to diagnose it the 3rd time even though the advisor said to bring it in before I wrote the review. I definitely left a bad review then and lo and behold the service advisor called again and said they want to fix the problem. Stupid, stupid me….. I believed him and took the car back in the 4th time. I said you HAVE to drive it to feel the very rough vibration and shifting. He said ok, ok. Advisor called and said 1 ignition coil was out and it was about 3:30 pm and my car would be finished the following day. I texted and called about 45 mins later to tell him I should wait because I couldn’t afford it after already paying $3,200 for the other work He goes ‘Oh, the car is done already. I said how can it be done when you said 1 hour ago they didn’t even start and to pick up the car tomorrow afternoon. I really had the feeling that he was outright lying and I was dealing with a shady business!!!! Never again will I go to Portland Mercedes, it used to be a respectable, professional business that took pride in their service but not anymore . I wish I would have seen all the terrible 1⭐️star reviews on Google before taking my car there. More

Chris was fantastic and would only him in service going forward. Very helpful and great customer service. forward. Very helpful and great customer service. More

Post sales not good. I’m not getting traction about my registration. I have to pay extra charges to prepare the paperwork. The temporary tag provided last for only 15 day I’m not getting traction about my registration. I have to pay extra charges to prepare the paperwork. The temporary tag provided last for only 15 days and after several messages left to the financial rep, no answers about the process so far. This is probably my fifth or sixth or car that I purchase at different MB dealer and so far MB of Portland is not doing a good job. More

Maurice and team were very accommodating and kept me up-to-date throughout the entire service experience. up-to-date throughout the entire service experience. More

Great service! Quick, honest clear answers and no pressure and reliable also parking was easy. Thank you Quick, honest clear answers and no pressure and reliable also parking was easy. Thank you More