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Mercedes-Benz of Portland
Portland, OR
2,406 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,406 reviews
June 07, 2024
Technology team unskilled, incurred. “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… More
by GOEFF.BROWN
Verified Customer
June 06, 2024
I took my car in she said she would need it till a certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complime certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complimentary vehicle to drive. Just as bad as Beaverton dealership. More
by Kinseybud
Employees Worked With
Other Employees :
Nolan Beckwith, Sam Dekker
June 06, 2024
There were equipment breakdown and my repairs were delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. More
by CRLPNN
Employees Worked With
June 05, 2024
Mitch is fantastic! Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology works. More
by MARIONHAYNES
June 05, 2024
Great service and very informative. We will be bringing both of our cars back here for service. We will be bringing both of our cars back here for service. More
by S.SWORDEN
Employees Worked With
June 05, 2024
Had to come in twice. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. More
by Clovert
June 04, 2024
Knowledgeable, honest, fast. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. More
by Tim
Employees Worked With
June 03, 2024
This was my first time at this location. The employees were all very friendly and helpful. The employees were all very friendly and helpful. More
by sierralyn14
Employees Worked With
June 03, 2024
Charge you for a loaner repair for a complete new tire if you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of getting service in the first place. What kind of company does this? I could see if deliberate or negligent driving caused this but that was not the case. All i did was tell them i saw it after i got home that evening with the loaner. It could have been in the tire from their shop when i left! Ridiculous More
by Superb
May 30, 2024
You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the status of my car and requested to speak with a manager. I was repeatedly directed to voicemail after voicemail. I’m returning my car for conceivably post-service related issues. I do not believe that I received good service. More
by EDITHTHROWER
