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Mercedes-Benz of Portland
Portland, OR
2,460 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,460 reviews
February 21, 2025
Scheduled time was 9:00AM, my was not pulled in to bay until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it a until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it anyway. Service advisor didn’t tell me until 4 hours later. More
by Simon Huang
Verified CustomerEmployees Worked With
Not even introduced herself
February 18, 2025
Excellent service and helpful! I will be back to them for my new car. Thank you! I will be back to them for my new car. Thank you! More
by ORANEETUI
Employees Worked With
February 16, 2025
I had a major issue happen with my car. The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while t The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while to complete. They gave me a loaner car the whole time. Maurice even switched out the electric car for a gas. More
by KM1967CAMARO
Employees Worked With
Other Employees :
My service tech was awesome made sure the car was working correctly before letting us take it home. Not sure his name
February 13, 2025
Hello, this was our second experience with Mercedes-Benz of Portland, and it was a pleasure working with its team. of Portland, and it was a pleasure working with its team. More
by MARINA11
February 09, 2025
Service team is pleasant to work with and work results are very good if not excellent. Scheduling repair work is hard through the online and phone automated system - would help if it was easier to reach t are very good if not excellent. Scheduling repair work is hard through the online and phone automated system - would help if it was easier to reach the service team. More
by Chris
Employees Worked With
Rebecca Bray
February 05, 2025
Fantastic service advisor (Maurice). Provided excellent service throughout the process. KUDOS to the service T,EAM. Provided excellent service throughout the process. KUDOS to the service T,EAM. More
by NCPASCUA
Employees Worked With
February 05, 2025
Its always a pleasure to do business with everyone at Mercedes Benz. They are professional and helpful without using any high pressure sales tactics, they let the product quality speak for itself. They h Mercedes Benz. They are professional and helpful without using any high pressure sales tactics, they let the product quality speak for itself. They have no problem pulling as many cars as you like to test drive and will follow up with links to vehicles that fit your specs if you don't find it in one visit. The finance team is really great too. More
by akearwood
February 05, 2025
The service department tried to sell me things that my car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. More
by BEBEPRATT
Employees Worked With
Maurice
February 03, 2025
Poor communication. Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me off at the dealership. They told me they couldn’t find the problem and told me to arrange for drop off the following week so I could have a loaner. I called the advisor to arrange and despite several calls and messages, I still haven’t heard back after 3 weeks. I gave up and took it to a different dealer who provided a loaner and immediately confirmed the issue I was having, and provided regular updates on repair progress. More
by Mbsurvey
Employees Worked With
