Mercedes-Benz of Owings Mills

i brought my 2008 mercedes to service first, they didnt i brought my 2008 mercedes to service first, they didnt use factory recommended motor oil second they changed off my generic parts and accessories i brought my 2008 mercedes to service first, they didnt use factory recommended motor oil second they changed off my generic parts and accessories i have to go throught the chief mbusa office the case manager there at headquarter fixed but this dealer is just a dishonest business DONT GO More

George Johnson is the best sales consultant I have ever done business with. He is patient, kind and understanding. I purchased my first Mercedes Benz (CLK240) from George in 2004 and he has been in touch done business with. He is patient, kind and understanding. I purchased my first Mercedes Benz (CLK240) from George in 2004 and he has been in touch periodically since then. When I was ready to make another purchase George was the person I wanted to deal with. He sent his usual e-mail to see how the car and I were doing and I let him know that I was thinking about making another purchase. I told him what I wanted and within 2 weeks I was driving home in a 2010 GLK350 and a smile. The entire transaction was handled very professional and friendly. A few days after my purchase George called to find out if I still loved my new GLK350. Arlene Hall More

I must say that I have purchase many cars before, but my experience purchasing at R & H was the best thanks to my sales person, Likisha Pearson Jones. Likisha is very knowledgeable, professional, understan experience purchasing at R & H was the best thanks to my sales person, Likisha Pearson Jones. Likisha is very knowledgeable, professional, understanding and patient. She listens to the customers desires; she is not pushy and she goes the extra mile in helping to make that special purchase happen. If she can help you, she will. I could have went to two other Mercedes dealerships closer to my home, but I was referred to this dealership by USB and I do not regret driving the extra distance to purchase because of my pleasant experience at this dealership and with Likisha. Overall, I had a pleasant experience with this dealership even down to management (Rick A.) and the finance department. Some dealerships even try to really push extras on you like extended warranties, paint sealant and etc. that will kept raising your final price up, but they did not keep bugging you with all the extras. Again, Likisha is one of the few trustworthy and best car sales associate that I have ever dealt with. When I purchased my next mercedes, I plan to drive the extra distance and go back to Likisha at R & H. A Brooks More

I had the fortunate opportunity to meet and work with Likisha Pearmon-Jones during a time when I needed to trade my Jaguar in. Likisha worked diligently with me explaining all facets of the Mercedes Ben Likisha Pearmon-Jones during a time when I needed to trade my Jaguar in. Likisha worked diligently with me explaining all facets of the Mercedes Benz core values and mission as well as the customer service that I will receive in the event I purchased my car, which I did indeed. Likisha personally introduced me to the Service team, my Service Advisor (whom I believe is no longer with MB), as well as the Finance team. Likisha worked with me in getting my trade in completed in a timely manner and was very professional and courteous throughout the entire process. She also explained all the details of my new vehicle to me both internally and externally. To me, this exemplifies strong customer service in a way that you feel appreciated for the purchase you made, especially during this trying times with our economy. As for the Service team, I finally had the opportunity to transfer my Service Advisor. I met and worked with Andre Goppy, who is very very customer friendly, customer oriented and knowledgeable. I am so glad that I had the opportunity to work with Andre. I had heard so many great stories about his customer service from other friends of mine who own MB and believe me, it was a pleasure switching over Advisors. More

I sales person was Lakeisha Pearman Jones, She was the most professional, personable, and very accurate sales person I have ever dealt with. I purchased the car from Owing Mills RH Mercedes, I was so sad most professional, personable, and very accurate sales person I have ever dealt with. I purchased the car from Owing Mills RH Mercedes, I was so sad that I lost my job and could not keep my car. Things are looking better for me and I will purchase again through this dealership, if Lakeisha wil be there. Please no lay-offs, we need a place in Owings Mills like RH and we need people like Lakesiha Pearman-Jones. Warm regards Barbara Ann Glover More

I had not purchased a car in over 6 years and part of I had not purchased a car in over 6 years and part of that reason was mainly due to a bad experience that I had with my last car sales person at M I had not purchased a car in over 6 years and part of that reason was mainly due to a bad experience that I had with my last car sales person at Mercedes in Arlington Virginia. I had completely lost all faith, trust and hope in the Mercedes dealership until now. Just recently I decided to go and visit the sales department at R&H Motor Cars in Owings Mills Maryland. To my surprise I was greeted with a nice, friendly and honest sales person by the name of George Johnson. My experience with Mr. Johnson was unbelievable. He walked me through the car buying process with ease and a sense of security. He was so open, honest and up front with me about everything and not once did he make me feel like I was being taken advantage of. I'm extremely happy to say that my experience at R&H Motor Cars in Owings Mills Maryland was an excellent one. I'm so excited about my new car and how smooth the process went. There's no doubt in my mind that I will be returning back to Mercedes to by my next car. More

I have purchased many vehicles over the years and this has been one of the easiest and best experiences I have had at a dealership. It has been a positive experience from the very first visit to the deal has been one of the easiest and best experiences I have had at a dealership. It has been a positive experience from the very first visit to the dealership to the final purchase. When I arrived on the lot, I was immediately greeted by George Johnston, who was very friendly and immediately put me at ease. He was both knowledgeable and professional and helped me select a model which would best suit my needs. He followed-up on my visit and promptly answered and returned my phone calls. There was no pressure--just pure pleasure and I am extremely happy with my Mercedes! Everyone at the dealership was very pleasant and courteous, especially George. He was such a pleasure to work with and I would not hesitate reommending R & H to anyone. THANK YOU!!!!!!!! More

I have only great things to say about R&H Motors. Likisha assisted my when I wanted to inquire about upgrading my S500 to S550. She was knowledegable and courteous. I felt appreciated as a customer. I exper assisted my when I wanted to inquire about upgrading my S500 to S550. She was knowledegable and courteous. I felt appreciated as a customer. I experienced the same feeling when I take my car in for routine maintenance. Laverne cals me to make sure I remember my appointments. Most importantly, she makes sure I'm not inconvenienced by securing a loaner vehicle. I wish everyone could experience R&H personal touch. More

Lisa and Zack are a great team. Lisa has solved all my problems with alacrity. In fact the reason that I bought a new 2006E320Diesel from R&H was because of the excellent service in taking care of my 19 problems with alacrity. In fact the reason that I bought a new 2006E320Diesel from R&H was because of the excellent service in taking care of my 1998E320. A unique feature of the service is that I get to talk to Zack who actually works on the car. In my estimation he is the best. I have bought thirty-three cars in my lifetime of which twelve were Mercedes. No other service department has ever done this and it is much appreciated. For the above reasons I would recommend R&H Service to anyone with a problem (limited only to automobiles.) Don Hanson More

I have just bought my second Mercedes from R&H, and would not consider using another dealer, why change when the care you get is just about perfect. My service adviser Lisa Forbes, understands what "custome not consider using another dealer, why change when the care you get is just about perfect. My service adviser Lisa Forbes, understands what "customer service" means, she is always there, listens to my needs, and as a result makes the normal pains of servicing a car a rather pleasant experience. My first car now has well over 150,000 miles on it but is in near perfect condition, why? because of the care R&H gives it. Even with that high mileage when there was a need for a major [$$$] repair John Marusiodis, the Service Director was right there to help absorb some of the cost, because that's the type of dealer R&H is. Thank you R&H... benton berman More