Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Frankie was especially helpful and informative when I had my vehicle in for a recent repair involving tire damage after hitting a large pothole on the highway. my vehicle in for a recent repair involving tire damage after hitting a large pothole on the highway. More

I like workings the agent who took care of my car. She friendly and keep me informed. She friendly and keep me informed. More

Scott the service manager was amazing. Extremely helpful, explained everything and kept me up to date with the progress of my service. I would highly recommend using the service department Extremely helpful, explained everything and kept me up to date with the progress of my service. I would highly recommend using the service department. More

No care for the customers time. Just trying to make money on every little thing they can. Just trying to make money on every little thing they can. More

Great and easy to deal with and always courteous ! 😊 from sales department to service ! Top notch !! 😊 from sales department to service ! Top notch !! More

Took me early. The process is efficient in so far as the Service Consultant going over my requirements and entering it into the database before work is undertaken. The process is efficient in so far as the Service Consultant going over my requirements and entering it into the database before work is undertaken. The consultant made sure I was informed of anything of significance so I could decide how to proceed. The audio/video by the technician of the condition of the entire vehicle was excellent. The itemized paperwork at the end was detailed and clear. My Service Consultant Scott Bateman, and before him, Scott Cruver, are knowledgeable, professional, and personable in all respects. More

Scott Bateman is a pleasure to work with when my car comes in for service. His communication is great! Always finds the time to schedule my service and make sure that a loaner is available to me when comes in for service. His communication is great! Always finds the time to schedule my service and make sure that a loaner is available to me when necessary. More

My car was in for a tire replacement on a Sunday and was not touched until I called on the Friday and was not ready until Saturday. The Ste ice writer blew it. not touched until I called on the Friday and was not ready until Saturday. The Ste ice writer blew it. More

Scott Bateman is professional, knowledgeable and courteous. The individuals driving the shuttle were personable, as well. I would have preferred faster turnaround but apparently the service depar courteous. The individuals driving the shuttle were personable, as well. I would have preferred faster turnaround but apparently the service department was very busy. More

This scheduled service was due to unexpected issues while driving from out of state. The service advisor was great and pleasant! Highly recommend driving from out of state. The service advisor was great and pleasant! Highly recommend More