Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Sort by
August 24, 2023
Excellent customer service, staff are always polite, professional and friendly. Immaculately clean, even the restrooms !!! professional and friendly. Immaculately clean, even the restrooms !!! More
by KAMOLIPOP
Verified Customer
August 23, 2023
Professional personable knowledgable staff. They make feel like a 5 star client. The dealership is always spotless. This time I had an emotional emergency with a pothole and thankfully a ru They make feel like a 5 star client. The dealership is always spotless. This time I had an emotional emergency with a pothole and thankfully a run flat tire at the beginning of our vacation. They got us in and out professionally and speedily. Thank you Cayla, Scotty and Jackie for my exceptional care for my car and myself!! You always exceed my expectations. And you’re amazing! Thank you!! More
by LISHIGH01
Employees Worked With
Jackie, Scotty, Caiya Davis
August 21, 2023
I had an appointment and my service advisor Omar said I’d be lucky if they could “fit me in” today. That comment was unacceptable. Additionally, I asked for the dealership to reset my A1 service reminder and be lucky if they could “fit me in” today. That comment was unacceptable. Additionally, I asked for the dealership to reset my A1 service reminder and they refused bc I only got an oil change. My car did not require the “recommended” service. When my car NEEDS a service, I do it. I refuse to waste money on unnecessary services simply bc a pamphlet recommends that a particular service be completed at a specific mileage. Since the dealership refused to reset my annoying service reminder, I sat in the service bay garage and watched a YouTube video until I figured it out on my own. Thanks for nothing. I own the vehicle. I get to decide when I do the services. More
by REDHEADBOYS
August 18, 2023
Never used service center. Just purchased a new vehicle. Negotiations were handled professionally and quick. I would buy another vehicle at Orange Cty Just purchased a new vehicle. Negotiations were handled professionally and quick. I would buy another vehicle at Orange Cty More
by PATFERRO49
August 17, 2023
Scott Batemen was very professional and took the time to explain step by step what the service process would be and that before each step I would be contacted and explained what was going to happen and what explain step by step what the service process would be and that before each step I would be contacted and explained what was going to happen and what the cost would be. More
by CALKINSJASON3
Employees Worked With
Scott Batemen
August 17, 2023
Great dealership , attentive service and staff , sometimes gets a little backed up but always ready with an explanation and loaner so it does not affect my schedule . Scott is one of the best ! sometimes gets a little backed up but always ready with an explanation and loaner so it does not affect my schedule . Scott is one of the best ! More
by WRG
Employees Worked With
Scott Bateman , Caiya Davis, Walter Pensa
August 17, 2023
Omar was quick and efficient. He even got me a ride home after working a night shift. My car was driven to my house. Thank you, Omar for such an accommodation. He even got me a ride home after working a night shift. My car was driven to my house. Thank you, Omar for such an accommodation. More
by MORALESRN
August 14, 2023
Easy to reach, accommodating, professional without being too formal, excellent service and great communication all around. too formal, excellent service and great communication all around. More
by reiddesign
Employees Worked With
