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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
666 Reviews

666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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November 02, 2023

Scott Bateman was very knowledgeable and kept me up to date on the status of my service More

by J.MESTRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
November 02, 2023

Amazing quick and seamless service. Very friendly and professional. Kept to a reasonable amount of time to get the work done. More

by sarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott, Walter Pensa
November 02, 2023

Very efficient and timely they were able to diagnose and return the vehicle to me and it was a very good experience. More

by PMETZING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

My service representative Omar was courteous, efficient and kept me throughly informed throughout my vehicles service. I do appreciate the technicians video which allows me to see the condition of my v More

by BEO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : Omar
October 29, 2023

Would have giving 5 stars but I made an appointment a month in advance to get a recall done but after dropping my car off I find out they didn’t have the part. More

by C.MONTANINOII
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
October 29, 2023

The communication was very good. I was being updated every step of the way. The video that the technician sent me was great and it was very well explained. More

by JACQUELINE.CANDELARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Scott
October 28, 2023

I had snow tires and an alignment done. Everybody was very professional and the car drives like brand new. More

by RICHARDZIRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Scott
October 27, 2023

The staff is very helpful and pleasant. I feel like a valuable customer every time I have service done to my vehicle. More

by jbcaesar42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar, Caiya Davis
October 27, 2023

Frankie is a really good service advisor. Walter is the best GM. I would buy a car there just based on that alone. More

by JPMARTIN112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know his name. But he is the gentleman that works in the parts department. He’s very good., Walter Pensa
October 27, 2023

Thank you Frankie. Service was top notch. Communication could not have been better. Everything I needed for my new sprinter was completed. More

by CHAZWELSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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