Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Nothing bad to say on the staff, they were professional, very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointmen very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointment to get your car serviced, they are very upfront and tell you they are 2-3 weeks backed up but you have to leave it so you don't lose your spot in the cue !?! (scratching my head). To me it doesn't make sense to leave your car when your car will sit for 2-3 weeks before they look at it. Has to be a better process, I understand they are busy or understaffed just don't understand leaving my car to sit for 2-3 weeks before anyone looks at it. More

They were friendly, efficient and explained all the work needed to be done on my car thoroughly. needed to be done on my car thoroughly. More

Excellent service in a relatively new dealership, impeccably clean and modern with helpful and friendly staff and a top notch service department. impeccably clean and modern with helpful and friendly staff and a top notch service department. More

Prompt service and very courteous staff. . car was ready within time promised and professional quality services rendered . car was ready within time promised and professional quality services rendered More

The staff is very professional and the dealership is always clean. I’ve been going there for years and I’m never disappointed. always clean. I’ve been going there for years and I’m never disappointed. More

Everyone at this dealership Went above and beyond to help me. Out of state and my car got a flat 4 miles from the dealership. Sandy from the dealerships roadside assistance was sent to the wrong locat help me. Out of state and my car got a flat 4 miles from the dealership. Sandy from the dealerships roadside assistance was sent to the wrong location. I was cold, tired and in an unfamiliar location. He spoke to another traveler and figured out where I exactly was and reached my location. Fixed the flat and made sure I stayed in the car warm. At the dealership Kayla helped my husband and made sure the tire I needed was in stock and on hold. Upon reaching Omar Martinez, service advisor helped me figure out the tire insurance and had the tire replaced and I was in my way home to MA. The Orange County dealership is an amazing place with awesome, awesome staff. Thank You More

Omar and the service was great on my visit very professional, I will always return here for service. professional, I will always return here for service. More

Scott is very efficient and knowledgeable. Did exactly as we asked and we were finished in an hour. Service video very helpful. Thanks. Did exactly as we asked and we were finished in an hour. Service video very helpful. Thanks. More

Truly love the Efficiency and customer service. Scott keeps me informed and I trust is input. Thank you! Scott keeps me informed and I trust is input. Thank you! More

It took 45 minutes and several different departments to simply ask for the status of the work on my vehicle. I had to call back several times and different departments to get anyone to response. I first c simply ask for the status of the work on my vehicle. I had to call back several times and different departments to get anyone to response. I first called for service, no answer, then, parts, no answer, then, I called for sales, and someone did answer. I had to tell them that I was considering buying a new car, but first I wanted to know the repair status of my current car. More