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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
762 Reviews

762 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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June 01, 2025

Scott, Thank you again for providing over the top service as well for the loaner More

by MCABAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

My Service Consultant E’Mari was excellent. He was very professional and he answered all my questions. I was very satisfied with him . More

by LOPEZWASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E’Mari Davis
May 30, 2025

I was pleased with E’Mari Davis who handled my case. He was efficient, knowledgeable, thorough, and professional throughout the process. He kept me updated with the progress of the repairs and when it w More

by FIBANGA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E’Mari Davis
May 30, 2025

I 1st went to your dealership when it 1st opened and was very dissatisfied, promised myself would never go to your dealership again. Recently got a flat and was forced to have it towed to your dealership vi More

by brianamiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emari
May 28, 2025

Scott Bateman, service advisor at Mercedes-Benz of Orange County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlig More

by silvers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Responsive advisors, quick diagnosis, and intervention. I will recommend the dealers to friends and neighbors. More

by ebioh1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

I was extremely pleased with my agent. He kept in contact with me the entire time the car was there for its service. He handled the loaner car. Very pleased with him. More

by JPOLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Omar was thorough and kept me posted throughout my visit. I chose to wait for my vehicle. The facility is gorgeous and has all the ammenities, so waiting for it was a pleasure. They returned my vehicle to More

by BILLMOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Mandile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Luna, Parts manager, Keith Luther, parts advisor,
May 25, 2025

Thank you Omar for being courteous and helpful. I always appreciate your kindness and professionalism. Sincerely, Jacqueline More

by RALNABALSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Our tire blew out a few miles from the dealership and they took us in and had us out and on our way in no time. We really appreciated it. More

by TMC521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E'mari
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