Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Had an unsolved issue on my car, tried twice at an other dealership. Scott took my car, solved the issue in a couple of hours. Even had a loaner for the few hours my car was in ! + Scott was very clear in t dealership. Scott took my car, solved the issue in a couple of hours. Even had a loaner for the few hours my car was in ! + Scott was very clear in technical explanations about what was wrong with my car, and patient. More

From start to finish everyone was friendly, helpful and courteous. Best Mercedes dealership around. Others should take mboc lead! courteous. Best Mercedes dealership around. Others should take mboc lead! More

Professional communicated well. ., gave informative and updates pertaining to my vehicle and the insurance company. ., gave informative and updates pertaining to my vehicle and the insurance company. More

Great service soon as I walked in someone was there to greet me I met with Victor from the sales department he took me out for a test drive in some cars overall service was great greet me I met with Victor from the sales department he took me out for a test drive in some cars overall service was great More

Always a great experience with Omar. Repairs were made and he had me in and out in no time Repairs were made and he had me in and out in no time More

Everyone was excellent and the service phenomenal. The service. was really quick and very clean place. The service. was really quick and very clean place. More

Wow, I wasn't able to take a nap after service representative Scott coming to the rescue. I had 6 days to A1 service. This location was able to let me come by in 45 mintues when my car said, go to representative Scott coming to the rescue. I had 6 days to A1 service. This location was able to let me come by in 45 mintues when my car said, go to the dealer. I was like thank you God! when you told me to call the dealer. The service appt time has improved. I couldn't believe I was getting out of the service area and sitting in my car in split time. I was tired and needed a nap but rather take one at home rather than the dealer. Thank you, Scott for great service response time. More

The customer service was exceptional, providing valuable advice and fostering an informative and educational experience. Notably, the employees demonstrated a strong sense of pride in their work. advice and fostering an informative and educational experience. Notably, the employees demonstrated a strong sense of pride in their work. More

My new sprinter box trucks battery was loosing power from day 1. They checked and could not find anything. Finally they went the extra step and removed the battery cover and discovered a loose terminal which day 1. They checked and could not find anything. Finally they went the extra step and removed the battery cover and discovered a loose terminal which was causing the battery to drain. More

Prices for repair outrageous and was lied to about not having a courtesy car available. There were several parked in the lot when I went to pick up my car to take it to another repair shop. Might of gotte having a courtesy car available. There were several parked in the lot when I went to pick up my car to take it to another repair shop. Might of gotten my car fixed there if I was able to get a courtesy car while the repairs were being done. It felt like they only catered to people with more expensive model and if you had a lower level then you had to figure out it out. Will not be returning in the future. More