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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
976 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 976 reviews
April 07, 2023
Great service. Great Customer service. Only come to this dealership when I need service because there are none in NC where I live and I visit NY a few times a year. Great Customer service. Only come to this dealership when I need service because there are none in NC where I live and I visit NY a few times a year. Other dealerships near my home are terrible. So it is always worth the trip to come to Mercedes-Benz of Orange County. More
by PAMELAROSELEWIS
Verified CustomerEmployees Worked With
April 06, 2023
Will like to add that my experience with the performance that the technician done on my vehicle was EXCELLENT and completed in timely fashion that the technician done on my vehicle was EXCELLENT and completed in timely fashion More
by GERARD.WILSON45
April 01, 2023
Very holistic service starting with Frankie ! Everyone is very helpful and cordial . It toke a long Time but the end result was excellent ! Everyone is very helpful and cordial . It toke a long Time but the end result was excellent ! More
by dtwc
March 31, 2023
They did an awesome job glad I came there to have my car inspected you might want to reduce the minimum word of 15 on this survey inspected you might want to reduce the minimum word of 15 on this survey More
by GIANNUZZI
Employees Worked With
March 27, 2023
Courteous, professional, excellent service. The sales organization is very professional and answers all the questions you have. the service organization keeps you informed on the progress of The sales organization is very professional and answers all the questions you have. the service organization keeps you informed on the progress of the work being performed on your vehicle with Videos. More
by luckylou30
Employees Worked With
March 26, 2023
Very happy I was able to get a last minute appointment on a Saturday. Everyone was very accommodating. The video of my car inspection was a great addition to my service! a Saturday. Everyone was very accommodating. The video of my car inspection was a great addition to my service! More
by MZTHING2U
March 26, 2023
The service was excellent! !! I came to the dealership and was immediately provided assistance including getting a loaner vehicle.. The dealership has excellent customer service !! I came to the dealership and was immediately provided assistance including getting a loaner vehicle.. The dealership has excellent customer service. More
by saudah1
Employees Worked With
Caiya Davis
March 25, 2023
Caiya has been extremely helpful and understanding. She has guided me through the whole process while my car was in her care. Her customers service skills are first rate. She has guided me through the whole process while my car was in her care. Her customers service skills are first rate. More
by JLPORTER41
March 24, 2023
I don’t understand why they give people appointments that are supposed to be 1-2 hours and they end up taking 2-3 days without giving you a loaner. It happens every time my husband and I get our car serviced are supposed to be 1-2 hours and they end up taking 2-3 days without giving you a loaner. It happens every time my husband and I get our car serviced there. It is completely ridiculous. You would think a company as prestigious as Mercedes Benz would take care of their customer’s - not this service department. It is only the service departments the sales department is is phenomenal! More
by Natsafem
