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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

4.6
976 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 976 reviews

April 07, 2023

Great service. Great Customer service. Only come to this dealership when I need service because there are none in NC where I live and I visit NY a few times a year. More

by PAMELAROSELEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2023

Will like to add that my experience with the performance that the technician done on my vehicle was EXCELLENT and completed in timely fashion More

by GERARD.WILSON45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
April 01, 2023

Very holistic service starting with Frankie ! Everyone is very helpful and cordial . It toke a long Time but the end result was excellent ! More

by dtwc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
March 31, 2023

They did an awesome job glad I came there to have my car inspected you might want to reduce the minimum word of 15 on this survey More

by GIANNUZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

Courteous, professional, excellent service. The sales organization is very professional and answers all the questions you have. the service organization keeps you informed on the progress of More

by luckylou30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2023

Very happy I was able to get a last minute appointment on a Saturday. Everyone was very accommodating. The video of my car inspection was a great addition to my service! More

by MZTHING2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, in sales, Caiya Davis
March 26, 2023

The team is fantastic. Both Caiya and Frank make me feel as if I am family. More

by Glc3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis, Frank Scott
March 26, 2023

The service was excellent! !! I came to the dealership and was immediately provided assistance including getting a loaner vehicle.. The dealership has excellent customer service More

by saudah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
March 25, 2023

Caiya has been extremely helpful and understanding. She has guided me through the whole process while my car was in her care. Her customers service skills are first rate. More

by JLPORTER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
March 24, 2023

I don’t understand why they give people appointments that are supposed to be 1-2 hours and they end up taking 2-3 days without giving you a loaner. It happens every time my husband and I get our car serviced More

by Natsafem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
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