Mercedes-Benz of Orange County powered by Benzel-Busch

Buying a car is never is easy. Especially after a yr of personal losses and accidents. But Alex Anagnostou stands as a blueprint for everyone- not just sales consultants to follow. Especially after a yr of personal losses and accidents. But Alex Anagnostou stands as a blueprint for everyone- not just sales consultants to follow. He has integrity and is knowledgable. His support along with his boss Walter, during this process helped make so many of my family's dreams become possible. Their kindness will always be a part of us wherever we go and I plan to return as my children grow and always look for a car here 1st. I suggest everyone does. This is the first time I ever brought a car (I've had several- new,used&donated) & left without that small pit of buyers remorse & that is truly due to the genuine kindness and knowledge of Alex. More

I called Mercedes-Benz of Orange County looking for a third row SUV. I was lucky enough to be transferred to Eric Makofsky. He was a pleasure to speak with. When I met him I found him very knowledgeable, third row SUV. I was lucky enough to be transferred to Eric Makofsky. He was a pleasure to speak with. When I met him I found him very knowledgeable, kind and trustworthy, which is hard to find in a salesman. I absolutely love my GLE350. Highly recommend Eric of Mercedes of Orange County. I also dealt with Chris Taccetta who at one time teamed up with Eric and helped me too. He was also very helpful. More

My experience at Mercedes-Benz of Orange County was hands down the best experience I have ever had purchasing a car! Eric Makofsky, our sales advisor displayed exceptional customer service skills as well down the best experience I have ever had purchasing a car! Eric Makofsky, our sales advisor displayed exceptional customer service skills as well as in-depth knowledge of the vehicles and sales process. We immediately felt welcomed and supported. Eric was patient and genuinely invested in helping us find a car that was the perfect fit. Tom Tzimoulis's attention to detail was impeccable when explaining the warranty and service options. There was no pressure just good advice. Walter Pensa took the time to meet us and was focused on making sure that we were more than satisfied with our purchase and experience. We went in looking for a car and left with a car and what feels like three new friends. More

After dealing with the service department at Orange Cty. Mercedes, I will never buy/lease another Mercedes again. From missing a nail in my tire that could be seen with the naked eye (the reason I brought Mercedes, I will never buy/lease another Mercedes again. From missing a nail in my tire that could be seen with the naked eye (the reason I brought the car in), to mis-aligning wheels to the extent I had to replace all 4 tires on a 2020 vehicle with 21,000 miles on it, to delaying/misrepresenting or just not responding to my inquiries re: the status of repairs subject to an insurance claim - which, per the service manager, would have been done in 2 weeks, had I paid out of pocket, but have now been pending for more than 6 weeks with no end in sight… I’ve had wonderful experiences with other Mercedes dealerships, and the poor quality of service at Orange Cty has is inexcusable. More

I am actually very shocked to say the least when it comes to this dealership. I came in for a 2022 GLE 350 and I was taken very good care of by the folks down at this dealership, specifically the salesman E to this dealership. I came in for a 2022 GLE 350 and I was taken very good care of by the folks down at this dealership, specifically the salesman Eric M. And their financial manager Thomas. I was constantly offered drinks and food, I was treated very well, they were cooperative and willing to hear my side out and come to an agreement for the sake of both sides being happy. This is all very general information but what I noticed about this dealership is how engaged they were with me. Eric made me feel very much at home and it was as if I knew him a few years myself. Eric isn’t your typical sleezy salesman and you can see it with the way he handles his work. He is ultimately very professional and we actually had some very fun talks while we were getting the paperwork done for me car. The patience on this man is incredible and I highly recommend anyone within an attainable radius looking for a Mercedes Benz to visit these folks and ask for Eric. He is truly a genuine guy and will make the experience much worth it. I know for sure the drive I took was worth it and it was thanks to him. More

Great experience with this purchase! From the onset of communications to the delivery of my suv, actions were immediate, highly helpful, pleasant, & comfortable! My sales consultant was From the onset of communications to the delivery of my suv, actions were immediate, highly helpful, pleasant, & comfortable! My sales consultant was excellent as were the managers, finance specialist, front desk staff, and everyone I came in contact with. I love my suv & appreciate the worry free experience! Thank you, Luci. More

This is my first luxury car and I was very nervous with the process but thanks to David he made me feel comfortable throughout the entire journey of getting my car ! I couldn’t have asked for a better sale the process but thanks to David he made me feel comfortable throughout the entire journey of getting my car ! I couldn’t have asked for a better sales representative!! I’m very thankful for David helping me pick out the GLB 4matic for my family . The car is amazing and I have received tons of compliments on it. If you want an easy process when purchasing a car ? GO TO DAVID ! More

David was attentive, warm and magical- he made my dreams come true and he is a veteran. Thank you for your service! come true and he is a veteran. Thank you for your service! More

I really appreciate what my dealer have done. Great service and great conversation and he is still checking on me to see how I’m doing with my new car. service and great conversation and he is still checking on me to see how I’m doing with my new car. More

I was towed into their dealership from the NYS thruway on June 30, 2021 around 1pm in the afternoon. My 2020 Mercedes A220 with approximately 18,000 miles had overheated. After waiting approximated 2.5 hrs June 30, 2021 around 1pm in the afternoon. My 2020 Mercedes A220 with approximately 18,000 miles had overheated. After waiting approximated 2.5 hrs, I was advised that my vehicle wouldn't be ready that day. I let my service advisor know I was 125 miles from home and requested a loaner vehicle while my warranty work was being completed. After speaking with her boss I was advised that no loaners were available but a rental car was arranged thru Enterprise in Wappinger Falls and this would be covered in full thru the Mercedes trip interruption program provided it was less than $300 per day. I verified this on the Mercedes website, so I agreed. I was shuttled to the rental car office where I received the last available vehicle. The next day I called an was advised the thermostat had failed on my vehicle, the part had to be ordered because holiday weekend my car would not be ready until Monday, 7/5 . I contacted the dealership again on 7/5 and was advised my vehicle repair was not complete and it would be available the next day on 7/6 (6 days from when I was towed in). I returned my rental car & returned to your dealership on 7/6 to pickup my vehicle. I submitted my the rental car receipt at that time. I received a call from my service advisor advising I would only be reimbursed for 3 days towards my rental car as the trip interruption program has a 3 day limitation. I have multiple issues with: 1. I was not advised of the 3 day limitation when I was told about the trip interruption service, if I was aware I would not have agreed to renting a car & I would have insisted on a loaner vehicle 2. I verified the trip interruption on the Mercedes website & once again there is no mention of a 3 day limit, it does mention the $300/day limit 3. It took the dealership 6 days to replace a thermostat, seems like an excessive amount of time to replace a thermostat. Reached out to the Client Relations Manager and I was advised they had made their decision. I realize I was traveling and they are not my home dealership, but I feel mislead into an outcome that ultimately 1) left me using my AAA to tow my vehicle in for warranty service 2) Was sent home in a rental car and had to make a 250 mile round trip (including tolls) to pickup my vehicle. 3) I was without my vehicle for 6 days for a simple thermostat repair and ultimately 4) I am now being told I have to pay 1/2 the rental cost for warranty service when I was advised the rental would be paid in full and when a loaner vehicle should have been provided at no cost More