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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

4.6
1,113 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 1,113 reviews

September 20, 2025

Roger Pauletta, Joe (manager) & Orlando Service Manager are fabulous!! I could go to a dealership 15 minutes away. BUT instead I drive 1-1/2 hours to go to MB of Orange County. Their Personnel and service More

by EMMA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alix Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Pauletta , Frankie Devita, Scott Bateman, Scott Cruver
September 17, 2025

Been going to MB for a year since I bought my AMG E53 and the guys have been very professional and always looking out for what is best for my car. More

by GENNARELLIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Paccione
September 17, 2025

Organized, professional and prompt. There was no delays. They told me the A service was going to be two to three hours. They were done in that time frame. More

by EOGARBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Casale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Bateman
September 14, 2025

It’s always a pleasure to take the car to Mercedes-Benz. Orange County. Very nice very knowledgeable. my needs and makes everything happen. He’s the best for the past five years I am very happy with the ser More

by KEBURGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Devita, Scott Bateman, Scott Cruver
September 13, 2025

Replacement of 2 tires happened in a timely manner. The promotion was also beneficial. It was instructed to not wash car that was recently ceramic coated. They did it anyway so now I have to go back fo More

by C3BRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
September 12, 2025

Phenomenal service! prompt turnaround and I was kept well informed throughout the entire process. E'mari Davis is a true professional and a man of his word. Grateful to More

by MRERNESTLAMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : E'mari Davis
September 08, 2025

It was difficult to figure out why my check engine light kept coming on, but the mechanics finally got it and I appreciate their time and effort. Special thanks to Emari for taking such excellent care of me More

by adklein2005
Recommend Dealer
Yes
Employees Worked With
Emari
September 06, 2025

Omar in service is excellent, courteous & professional. The sales Dept is very disappointing with the exception of Eric M, who was very good to deal with. I am very unhappy with our purchase experience, More

by MANDYRICHOB
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric M
August 30, 2025

I reside 8 miles from this dealership and am very pleased that I can depend on all the staff to service my 3 sprinters. More

by ARTISANSHIPPING10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2025

Thank you Mr. Scott Bateman for your Professionalism, time and patience explaining everything to me. Communication is key, especially with today’s Prices… More

by MADAMROSS246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
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