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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 810 reviews
April 29, 2023
It took 2 days and a half to complete a B service. ....no loaner was given due to the fact that their are non available...the T on my turbo symbol was not replaced...never received a returned call. .ex ....no loaner was given due to the fact that their are non available...the T on my turbo symbol was not replaced...never received a returned call. .expressed not to wash my...the car was wash...will not be using orange county mercedes benz again... More
by WPCANTLEY
Verified CustomerEmployees Worked With
Caiya Davis
April 29, 2023
The worst garage management and Michanic’s no experience and if you call me I will explain my situation the car was sitting in the repair shop for one month for diagnostic I take my car for second opinio and if you call me I will explain my situation the car was sitting in the repair shop for one month for diagnostic I take my car for second opinion the Michanic at the gas station he fix the car in 2 hours and I send the video to Cayla Davis the service advisor she was shocked I complain but no one returned my calls and also I got charged 1934.00 diagnostic’s please feel wto call me any time thanks More
by Khaldoun alattar
Employees Worked With
Other Employees :
Caiya Davis, Frank Scott, Walter Pensa
April 28, 2023
Send me this when I finally get my car and the calls I’ve been waiting for. I would appreciate if I get a call from the Manager there. Never expected such service from a top notch car dealer. Unhappy custome been waiting for. I would appreciate if I get a call from the Manager there. Never expected such service from a top notch car dealer. Unhappy customer. More
by SO.DESIR
Employees Worked With
I’ll do another review, add names later.
April 28, 2023
Good customer service but I was deterred from buying tire and wheel service when I bought the car 2 years ago and could've used it twice since then and wheel service when I bought the car 2 years ago and could've used it twice since then More
by KAREvANMCL
Employees Worked With
Caiya Davis
April 24, 2023
Mercedes Benz of Orange County has great and professional staff in sales as well as service. staff in sales as well as service. More
by SIERRAY
Employees Worked With
Other Employees :
Caiya Davis, Walter Pensa, Adenike Dean
April 23, 2023
Premium and great service scheduling and reception process. Would like to see a mobile service option for recalls and light service work in the future. process. Would like to see a mobile service option for recalls and light service work in the future. More
by michael.hernandez
April 18, 2023
Fast, easy, convenient. All repairs were completed perfectly. I highly recommend OC Mercedes. Car car All repairs were completed perfectly. I highly recommend OC Mercedes. Car car More
by EFOLKL
Employees Worked With
April 16, 2023
Good service great people might over charge you a bit but they’re do the job they’re do the job More
by m
April 16, 2023
Service dept especially Scott Bateman is superb. And Nick the technician who worked on my car is great. Extremely helpful and kept me very well informed about my car And Nick the technician who worked on my car is great. Extremely helpful and kept me very well informed about my car More
by BOPSY52
