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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 810 reviews
July 25, 2023
I had a bad experience there Twice and not comfortable thinking about going elsewhere for repairs thinking about going elsewhere for repairs More
by ESALESJR3
Verified Customer
July 23, 2023
The Mercedes-Benz of Orange County is the BEST! !! Everyone you encounter at this dealership is highly professional, courteous and the Service Department goes over every detail of your service. Ms !! Everyone you encounter at this dealership is highly professional, courteous and the Service Department goes over every detail of your service. Ms. Caiya Davis is such a great professional representative in the Service Department. Also follows up with you and so courteous. More
by MICHAELDEAS
Employees Worked With
Caiya Davis
July 22, 2023
Scott was the most helpful service rep I’ve ever worked with at any Mercedes. We appreciated his honesty and ability to clearly explain the issues. Will make a point to return to Mercedes of Orange Count with at any Mercedes. We appreciated his honesty and ability to clearly explain the issues. Will make a point to return to Mercedes of Orange Count if and when it’s needed. More
by SMWEINER1
July 22, 2023
Very bright and clean. Waiting area is a nice size to accommodate customers. Condiments available for customers and staff. Staff very professional and friendly. Waiting area is a nice size to accommodate customers. Condiments available for customers and staff. Staff very professional and friendly. More
by cookie0120.sw
Employees Worked With
Scott Bateman
July 21, 2023
Respectful and helpful throughout the entire process. Eager to ensure I received the best service. Eager to ensure I received the best service. More
by Dbonefont14
Employees Worked With
July 21, 2023
Best experience I could have ever asked for! Chris Taccetta was amazing to work with and the experience was top notch! Chris Taccetta was amazing to work with and the experience was top notch! More
by sp6986
July 21, 2023
The quality of service I received not only for my car, but for myself as a client was above from beyond expectation. but for myself as a client was above from beyond expectation. More
by wah174
July 20, 2023
A beautiful and very clean facility. Sales department, service department, ..., all very nice people to deal with. The coffee machine needs a maintenance job, though! Sales department, service department, ..., all very nice people to deal with. The coffee machine needs a maintenance job, though! More
by NYBELG
Employees Worked With
July 20, 2023
Customer service has been amazing from start to finish in terms of timeliness to repair and extra attention to customer service with a free shuttle. I will state that the estimates need to be much more clear terms of timeliness to repair and extra attention to customer service with a free shuttle. I will state that the estimates need to be much more clear of total end price. I received an estimate and the final coat ended up being $600 more than I expected. The representative took extra time to go through each itemized charge to explain the cost breakdown, which was very thoughtful. Great news is my car is fixed, spotlessly clean, and back with me sooner than expected. More
by Kristen P
Employees Worked With
