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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 810 reviews
Verified Customer
August 12, 2023
Scott the service manager was amazing. Extremely helpful, explained everything and kept me up to date with the progress of my service. I would highly recommend using the service department Extremely helpful, explained everything and kept me up to date with the progress of my service. I would highly recommend using the service department. More
by jrvgolf1950
Employees Worked With
first name was Scott
August 11, 2023
No care for the customers time. Just trying to make money on every little thing they can. Just trying to make money on every little thing they can. More
by njaved25
Employees Worked With
August 10, 2023
Great and easy to deal with and always courteous ! 😊 from sales department to service ! Top notch !! 😊 from sales department to service ! Top notch !! More
by johnpaulmilidantri
Employees Worked With
August 09, 2023
Took me early. The process is efficient in so far as the Service Consultant going over my requirements and entering it into the database before work is undertaken. The process is efficient in so far as the Service Consultant going over my requirements and entering it into the database before work is undertaken. The consultant made sure I was informed of anything of significance so I could decide how to proceed. The audio/video by the technician of the condition of the entire vehicle was excellent. The itemized paperwork at the end was detailed and clear. My Service Consultant Scott Bateman, and before him, Scott Cruver, are knowledgeable, professional, and personable in all respects. More
by stoneridgeny
August 09, 2023
Scott Bateman is a pleasure to work with when my car comes in for service. His communication is great! Always finds the time to schedule my service and make sure that a loaner is available to me when comes in for service. His communication is great! Always finds the time to schedule my service and make sure that a loaner is available to me when necessary. More
by STEVE.SAVAS
Employees Worked With
Scott Bateman
August 08, 2023
Responsive and very knowledgeable. Dealership is well kept. No pressure re: purchasing but available for any questions. Dealership is well kept. No pressure re: purchasing but available for any questions. More
by lbatson9
August 07, 2023
My car was in for a tire replacement on a Sunday and was not touched until I called on the Friday and was not ready until Saturday. The Ste ice writer blew it. not touched until I called on the Friday and was not ready until Saturday. The Ste ice writer blew it. More
by LDELLAPERUTA
August 06, 2023
Scott Bateman is professional, knowledgeable and courteous. The individuals driving the shuttle were personable, as well. I would have preferred faster turnaround but apparently the service depar courteous. The individuals driving the shuttle were personable, as well. I would have preferred faster turnaround but apparently the service department was very busy. More
by KBEKSE
Employees Worked With
Scott Bateman
